IB Made Bayu Putra
Area Manager
Klungkung
Summary
As a self-motivated and organized professional, I excel in high-pressure environments where my clear, logical thinking and practical problem-solving skills come to the fore. My determination ensures that I see every project through to its successful completion. My reliability is matched only by my commitment to teamwork and trustworthiness. With a strong work ethic and an eagerness to continuously learn, I possess a deep-seated passion for the hospitality industry that drives my performance and professional growth.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Language
Work History
Area Manager
Alfred In Bali
05.2025 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Quality Control Manager
Alfred In Bali
12.2024 - 04.2025
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
Villa Manager
Nusantara Estates
05.2019 - 12.2024
- Spearheaded comprehensive management of villa operations, ensuring seamless functionality.
- Conducted regular briefings and strategic meetings with staff and property owners.
- Drove profitability by surpassing revenue goals and enhancing guest satisfaction.
- Implemented staff training programs, starting from foundational skills.
- Compiled and presented monthly financial reports to villa owners.
- Developed annual plans and budgets, focusing on revenue enhancement and cost reduction.
- Exhibited strong leadership, guiding and motivating hotel team members effectively.
- Coordinated scheduling for projects, general cleaning, and maintenance tasks.
- Managed overall operations for Villa Pantai Karang, Villa Wantilan Putih, and private residences.
- Reviewed and innovated standard operating procedures (SOPs) to optimize efficiency.
- Formulated monthly strategies to boost revenue and curtail expenses.
- Oversaw operations, ensuring top-tier guest satisfaction & profitability at luxury villas.
- Led team briefings & strategic planning to boost revenue and streamline expenses monthly.
Welcome Supervisor
Pullman Bali Legian Beach
01.2018 - 04.2019
- Acted as stand-in Night Duty Manager in their absence.
- Compiled and reviewed Night Audit reports.
- Prepared and distributed the Morning News report.
- Reconciled breakfast service details.
- Conducted weekly training sessions for all staff.
- Delivered a warm, personalized greeting to guests, enhancing their arrival experience.
- Proactively anticipated and addressed guest needs.
- Acted as Duty Manager, ensuring seamless night operations.
- Managed reports & audits, upholding high-quality standards.
- Efficiently resolved guest complaints and noted feedback.
- Uphold and promoted the hotel's brand image.
- Completed and relayed Night Checklist to the Night Duty Manager.
- Assisted with Night Patrol duties to ensure guest safety and hotel security.
- Updated reception team with the latest hotel product information.
- Provided personalized training as needed to optimize staff performance.
- Actively marketed the hotel's services to boost sales and foster brand loyalty.
Night Auditor
Pullman Bali Legian Beach
07.2016 - 01.2018
- Expertly managed nightly financial reconciliations, including City Ledger, Credit Card, Cash, Discounts, Vouchers, Miscellaneous, and Exchange Rates.
- Prepared comprehensive nightly activity reports for hotel management.
- Diligently performed Rate Check Reports, ensuring accuracy and finalization.
- Monitored and reported on exceeded credit limits to maintain financial integrity.
- Compiled detailed PM/PX/PI/PF Accounts reports for financial tracking.
- Reconciled Complimentary and House Use Rooms, maintaining accurate room inventory.
- Generated No-Show Reports to assess and minimize revenue loss.
- Reconciled Front Office adjustments and cancelled payments, ensuring all corrections, rebates, and refunds were accounted for.
- Managed Front Office Paid Outs reconciliation, maintaining accurate financial records.
- Conducted thorough Rooms Reconciliation to ensure guest billing accuracy.
- Reviewed Food & Beverage complimentary services and discounts with F&B Manager for approval and accountability.
- Scrutinized Food & Beverage Voids in collaboration with F&B Manager to maintain integrity of sales records.
- Executed precise Credit Card Reconciliation to safeguard against discrepancies.
- Reconciled E-pay transactions with Property Management System (PMS) for accurate financial reporting.
- Maintained IT Backup Reports, ensuring data security and continuity.
- Conducted in-house guest audits, verifying 30% of occupants for quality control.
Front Office and Senior Front Office
Pullman Bali Legian Beach
10.2012 - 06.2016
- Ensured operational tools and resources were fully equipped and readily available for seamless front office functionality.
- Assumed leadership responsibilities in the absence of supervisors or senior management to maintain operational continuity.
- Delivered a warm and professional welcome to all guests, fostering a hospitable and inviting atmosphere.
- Consistently practiced empathy, striving to understand and anticipate guest needs from their perspective.
- Provided prompt, comprehensive, and cheerful responses to guest inquiries, issues, and requests, ensuring guest satisfaction.
- Managed efficient guest check-in and check-out processes, maintaining high standards of service.
- Handled all cashiering duties with accuracy and integrity, ensuring proper financial transactions.
Education
DIPLOMA III - Hotel Management
Sekolah Tinggi Pariwisata Nusa Dua Bali
Skills
- Front office management
- High-end personal services
- Managing Staff
- Quality Control
Personal Information
- Date of Birth: 01/31/92
- Nationality: Indonesia
- Marital Status: Married
Timeline
Area Manager
Alfred In Bali
05.2025 - Current
Quality Control Manager
Alfred In Bali
12.2024 - 04.2025
Villa Manager
Nusantara Estates
05.2019 - 12.2024
Welcome Supervisor
Pullman Bali Legian Beach
01.2018 - 04.2019
Night Auditor
Pullman Bali Legian Beach
07.2016 - 01.2018
Front Office and Senior Front Office
Pullman Bali Legian Beach
10.2012 - 06.2016
DIPLOMA III - Hotel Management
Sekolah Tinggi Pariwisata Nusa Dua Bali
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