Ida Bagus Dhika Utama Putra

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Greeted guests upon arrival and offered assistance.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Collected room deposits, fees, and payments.
• Collaborated with housekeeping staff to ensure rooms were prepared and available on time.

• Welcome guests at the front office and help guests with the check-in process at the Villa
• Then escort guests and explain the facilities we have, then take guests to their rooms, and explain the facilities available in the room, and I also inform guests about breakfast times, and what time they want to have breakfast and don't forget I also ask guests whether they have allergies or not
• And don't forget to also inform guests, if they have any requests specifically you can contact me
• And so every day in the morning prepare a breakfast menu for guests and serve it to guests with the best service

• Keeping the hotel area clean, and also cleaning the rooms of guests checking out and preparing rooms for the next guests
• And reporting to the supervisor when the rooms are ready

And I am also obliged to provide room service for guests who stay at the hotel namely tidying the room and cleaning the toilet and checking items that guests need, such as changing towels or linen, toilet paper and drinking water, coffee, sugar and tea

• Whose job is to clean and keep the kitchen clean and tidy from stains or rubbish, according to USPH standards
• And I am also in charge of washing the Chef's cooking utensils
• And also washing dishes according to USPH standards with a Diswash machine

• Pick up bar needs at the Beverage store
• Cleaning the work area
• Then tidy up the bar needs in their place
• Prepare drink ingredients
• Then inform the Waiter if there are drinks that are not available at that time
• And also inform the drinks specials that day, opening the bar and making orders if orders are received
• And when closing the bar, cleaning the area and equipment, and then inventory of drinks

• Assist guests with ordering beverages and meals.
• And serve drinks and food
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Promoted specials or upsold items to increase average check amount.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Communicated with kitchen staff to enable accurate food preparation.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.