Ida Bagus Putu Yudha S
Banking Professional
Kab. Bandung,Jawa Barat
Summary
Resourceful and experienced worker offering expertise in customer service, marketing and administration. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Accounts Officer
Bank Bjb
01.2022 - 03.2024
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
- Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
- Managed accounts to retain existing relationships and grow share of business.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
Teller
Bank Bjb
05.2018 - 01.2022
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Identified sales opportunities and referred customers to branch partners in financial services.
Relationship Officer
Bank Bjb
04.2014 - 05.2018
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment.
- Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
- Coordinated and scheduled meetings and appointments.
Internal Auditor
Bank Bjb
04.2012 - 04.2014
- Identified and reported audit issues.
- Explained risk and compliance concepts to managers and executives.
- Performed detailed reviews of business processes to identify opportunities for cost reduction and process optimization.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
Administrative Clerk
PT Multi Garmenjaya
06.2010 - 01.2012
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Composed inter-office correspondence and provided product and service information to customers.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
Customer Service Representative
Bank BRI
03.2008 - 06.2010
- Created and maintained detailed database to develop promotional sales.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Tracked customer service cases and updated service software with customer information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Loan Administrator
BPR Karyajatnika Sadaya
11.2006 - 01.2008
- Assisted customers with completing loan applications and other paperwork.
- Mitigated risk by conducting credit analysis on applicants and providing recommendations for approval or denial.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
- Proactively identified solutions for customers experiencing credit issues.
Education
Bachelor of Science - Management (Finance)
Diponegoro University
Semarang, Indonesia 04.2001 -
Skills
Business Networking
undefinedTimeline
Accounts Officer
Bank Bjb
01.2022 - 03.2024
Teller
Bank Bjb
05.2018 - 01.2022
Relationship Officer
Bank Bjb
04.2014 - 05.2018
Internal Auditor
Bank Bjb
04.2012 - 04.2014
Administrative Clerk
PT Multi Garmenjaya
06.2010 - 01.2012
Customer Service Representative
Bank BRI
03.2008 - 06.2010
Loan Administrator
BPR Karyajatnika Sadaya
11.2006 - 01.2008
Bachelor of Science - Management (Finance)
Diponegoro University
04.2001 -
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