Ida Bagus Putu Yudha S
Banking Professional
Kab. Bandung,Jawa Barat
Summary
Resourceful and experienced worker offering expertise in customer service, marketing and administration. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Accounts Officer
Bank Bjb
01.2022 - 03.2024
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
- Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
- Managed accounts to retain existing relationships and grow share of business.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
Teller
Bank Bjb
05.2018 - 01.2022
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Identified sales opportunities and referred customers to branch partners in financial services.
Relationship Officer
Bank Bjb
04.2014 - 05.2018
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Collaborated with cross-functional teams to develop process improvements that enhanced workflow within the office environment.
- Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
- Coordinated and scheduled meetings and appointments.
Internal Auditor
Bank Bjb
04.2012 - 04.2014
- Identified and reported audit issues.
- Explained risk and compliance concepts to managers and executives.
- Performed detailed reviews of business processes to identify opportunities for cost reduction and process optimization.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
Administrative Clerk
PT Multi Garmenjaya
06.2010 - 01.2012
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Composed inter-office correspondence and provided product and service information to customers.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
Customer Service Representative
Bank BRI
03.2008 - 06.2010
- Created and maintained detailed database to develop promotional sales.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Tracked customer service cases and updated service software with customer information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Loan Administrator
BPR Karyajatnika Sadaya
11.2006 - 01.2008
- Assisted customers with completing loan applications and other paperwork.
- Mitigated risk by conducting credit analysis on applicants and providing recommendations for approval or denial.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
- Proactively identified solutions for customers experiencing credit issues.
Education
Bachelor of Science - Management (Finance)
Diponegoro University
Semarang, Indonesia 04.2001 -
Skills
Business Networking
Effective Communication
Multitasking
Exceptional customer service
Microsoft Office
Interpersonal Skills
Attention to Detail
Event Coordination
Teamwork and Collaboration
Schedule Management
Analytical Skills
Timeline
Accounts Officer
Bank Bjb
01.2022 - 03.2024
Teller
Bank Bjb
05.2018 - 01.2022
Relationship Officer
Bank Bjb
04.2014 - 05.2018
Internal Auditor
Bank Bjb
04.2012 - 04.2014
Administrative Clerk
PT Multi Garmenjaya
06.2010 - 01.2012
Customer Service Representative
Bank BRI
03.2008 - 06.2010
Loan Administrator
BPR Karyajatnika Sadaya
11.2006 - 01.2008
Bachelor of Science - Management (Finance)
Diponegoro University
04.2001 -