Ifada Amalia
Banker
Malang,JI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Transaction processing associate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Qualified Transaction processing associate trained in financial processes and record keeping. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Transaction Processing Associate
PT. Bank Rakyat Indonesia, (Persero) Tbk.
04.2022 - Current
- Developed strong working relationships with colleagues across various departments to facilitate efficient interdepartmental collaboration on transaction-related matters.
- Performed quality assurance checks and reported issues to management to discuss solutions.
- Ensured compliance with industry regulations by meticulously reviewing and verifying transaction documentation.
- Properly processed deposits, withdrawals and payments for average of 50 customers daily
- Performed quality assurance checks and reported issues to management to discuss solutions
- Ensured compliance with industry regulations by meticulously reviewing and verifying transaction documentation
- Developed strong working relationships with colleagues across various departments to facilitate efficient interdepartmental collaboration on transaction-related matters
- Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards
- Initiated online transaction processing to eliminate lengthy processing time
- Trained staff on procedures and guidelines to effectively execute daily tasks
- Created client files in one systems to track transactions and create client base
Bank Teller Intern
PT. Bank Rakyat Indonesia, (Persero) Tbk.
12.2011 - 04.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Continuously honed skills in various banking software programs used for teller transactions, ensuring accuracy and efficiency at all times.
- Streamlined teller processes, identifying areas for improvement and suggesting solutions to enhance efficiency.
- Handled high volumes of transactions with precision, minimizing errors while maintaining excellent customer service standards.
- Managed over 50 customer calls per day and increased sales by 10%
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries
- Contributed to branch sales goals by cross-selling bank products and services during customer interactions
- Streamlined teller processes, identifying areas for improvement and suggesting solutions to enhance efficiency
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs
- Wrote and distributed customer correspondence
- Monitored and verified suspicious activity on customer accounts
- Arranged monies received in cash boxes and coin dispensers according to denomination
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Contributed to branch sales goals by cross-selling bank products and services during customer interactions.
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Participated in regular training sessions to stay updated on banking regulations, product offerings, and customer service best practices.
- Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.
- Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
- Boosted operational efficiency by reconciling discrepancies between cash balances and transaction reports promptly.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Maintained security protocols, reporting suspicious activity to supervisors in compliance with bank policies.
- Played a key role in supporting the bank''s community outreach efforts by participating in local events and representing the branch positively.
Education
BBA - Business Administration
Brawijaya University
Malang, East Java, Indonesia 04.2001 -
Skills
Invoice Management
Payment Processing
Transaction Processing
Teamwork and Collaboration
Multitasking
Data Entry
Adaptability and Flexibility
Attention to Detail
Documentation And Reporting
Analytical Skills
Timeline
Transaction Processing Associate
PT. Bank Rakyat Indonesia, (Persero) Tbk.
04.2022 - Current
Bank Teller Intern
PT. Bank Rakyat Indonesia, (Persero) Tbk.
12.2011 - 04.2022
BBA - Business Administration
Brawijaya University
04.2001 -
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