Ifan fathurokhman
Bekasi,JB
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
30
30
years of professional experience
5
5
Certifications
Work History
Service Account manager
PT. SIDEL INDONESIA
1 2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Area Service Manager
BOSCH PACKAGING TECHNOLOGY (THAILAND) Co, Ltd.
01.2014 - 01.2019
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs.
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices.
- Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders.
Field Service Engineer
PT. RIECKERMANN INDONESIA
01.2012 - 01.2014
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Field Project Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2008 - 01.2012
- Cultivated a culture of continuous improvement within the team by leading post-project reviews focusing on lessons learned and areas of growth.
- Collaborated with architects and designers to ensure accurate implementation of specifications, resulting in high-quality finished projects.
- Enhanced client satisfaction through timely completion of projects and consistent communication regarding progress updates.
- Developed strong relationships with clients through clear communication channels to address concerns promptly and maintain trust throughout the project lifecycle.
- Managed subcontractor engagements effectively to ensure quality workmanship while adhering to budget constraints and deadlines.
- Assisted in the development of standardized operating procedures for use across all company projects to promote consistency in execution methods.
- Optimized construction processes by conducting thorough site assessments and implementing best practices for safety and efficiency.
- Supported business development efforts by preparing detailed proposals for potential clients, showcasing the company''s expertise in field engineering services.
- Delivered complex field engineering projects within scope while overcoming unforeseen challenges such as weather disruptions or changes in design specifications.
Maintenance Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2002 - 01.2008
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
- Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Reviewed technical documentation to complete equipment maintenance and repair.
Maintenance Technician
PT. INDOMOBIL SUZUKI INTERNATIONAL
01.2000 - 01.2002
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Electrical Technician
PT. FLOUR DANIEL INDONESIA
01.1998 - 01.2000
Electrical Technician
PT. FLOUR DANIEL EASTERN, INC.
01.1997 - 01.1998
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Disconnected and removed motors and pumps.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
Electrician
DAESUN CONSTRUCTION & ENGINEERING CO. LTD.
01.1995 - 01.1997
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Inspected worksites and installations to verify compliance with state safety codes.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
Education
Electrical Engineering majoring in Control
Pancasila University
Skills
Account Management
General
1, 2
Certification
Certificate of skill development issued by PT. Flour Daniel Indonesia
Status
Married
Phonenumber
+62 8176308308
Personal Information
- Place of Birth: Cilacap
- Date of Birth: 08/13/78
Timeline
Area Service Manager
BOSCH PACKAGING TECHNOLOGY (THAILAND) Co, Ltd.
01.2014 - 01.2019
Field Service Engineer
PT. RIECKERMANN INDONESIA
01.2012 - 01.2014
Field Project Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2008 - 01.2012
Maintenance Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2002 - 01.2008
Maintenance Technician
PT. INDOMOBIL SUZUKI INTERNATIONAL
01.2000 - 01.2002
Electrical Technician
PT. FLOUR DANIEL INDONESIA
01.1998 - 01.2000
Electrical Technician
PT. FLOUR DANIEL EASTERN, INC.
01.1997 - 01.1998
Electrician
DAESUN CONSTRUCTION & ENGINEERING CO. LTD.
01.1995 - 01.1997
Service Account manager
PT. SIDEL INDONESIA
1 2019 - Current
Electrical Engineering majoring in Control
Pancasila University
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