Ifan fathurokhman
Bekasi,JB
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
30
30
years of professional experience
5
5
Certifications
Work History
Service Account manager
PT. SIDEL INDONESIA
1 2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Area Service Manager
BOSCH PACKAGING TECHNOLOGY (THAILAND) Co, Ltd.
01.2014 - 01.2019
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs.
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices.
- Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders.
Field Service Engineer
PT. RIECKERMANN INDONESIA
01.2012 - 01.2014
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Field Project Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2008 - 01.2012
- Cultivated a culture of continuous improvement within the team by leading post-project reviews focusing on lessons learned and areas of growth.
- Collaborated with architects and designers to ensure accurate implementation of specifications, resulting in high-quality finished projects.
- Enhanced client satisfaction through timely completion of projects and consistent communication regarding progress updates.
- Developed strong relationships with clients through clear communication channels to address concerns promptly and maintain trust throughout the project lifecycle.
- Managed subcontractor engagements effectively to ensure quality workmanship while adhering to budget constraints and deadlines.
- Assisted in the development of standardized operating procedures for use across all company projects to promote consistency in execution methods.
- Optimized construction processes by conducting thorough site assessments and implementing best practices for safety and efficiency.
- Supported business development efforts by preparing detailed proposals for potential clients, showcasing the company''s expertise in field engineering services.
- Delivered complex field engineering projects within scope while overcoming unforeseen challenges such as weather disruptions or changes in design specifications.
Maintenance Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2002 - 01.2008
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
- Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Reviewed technical documentation to complete equipment maintenance and repair.
Maintenance Technician
PT. INDOMOBIL SUZUKI INTERNATIONAL
01.2000 - 01.2002
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Electrical Technician
PT. FLOUR DANIEL INDONESIA
01.1998 - 01.2000
Electrical Technician
PT. FLOUR DANIEL EASTERN, INC.
01.1997 - 01.1998
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Disconnected and removed motors and pumps.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
Electrician
DAESUN CONSTRUCTION & ENGINEERING CO. LTD.
01.1995 - 01.1997
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Inspected worksites and installations to verify compliance with state safety codes.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
Education
Electrical Engineering majoring in Control
Pancasila University
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Client Relationship Management
Business Development
Client Relationship Building
Account Servicing
Sales Analysis
Sales Development
Data Analytics
Customer Relationships
Project Management
Documentation And Reporting
Goals and performance
Revenue Generation
Vendor Relations
Relationship building and management
Customer Relationship Management (CRM)
Lead Generation
Account servicing skills
Customer Satisfaction
Goal-Oriented
Market forecasting
Strategic Planning
Customer Needs Assessment
Client Relations
Schedule Management
Sales Reporting
Sales Meetings and Orientations
Business development and planning
General
1, 2
Certification
Certificate of skill development issued by PT. Flour Daniel Indonesia
Status
Married
Phonenumber
+62 8176308308
Personal Information
- Place of Birth: Cilacap
- Date of Birth: 08/13/78
Timeline
Area Service Manager
BOSCH PACKAGING TECHNOLOGY (THAILAND) Co, Ltd.
01.2014 - 01.2019
Field Service Engineer
PT. RIECKERMANN INDONESIA
01.2012 - 01.2014
Field Project Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2008 - 01.2012
Maintenance Engineer
PT. AUSTRALIAN INDONESIA MILK INDUSTRY
01.2002 - 01.2008
Maintenance Technician
PT. INDOMOBIL SUZUKI INTERNATIONAL
01.2000 - 01.2002
Electrical Technician
PT. FLOUR DANIEL INDONESIA
01.1998 - 01.2000
Electrical Technician
PT. FLOUR DANIEL EASTERN, INC.
01.1997 - 01.1998
Electrician
DAESUN CONSTRUCTION & ENGINEERING CO. LTD.
01.1995 - 01.1997
Service Account manager
PT. SIDEL INDONESIA
1 2019 - Current
Electrical Engineering majoring in Control
Pancasila University