Ignatius Adi Putranto
Sales And Marketing
South Tangerang,BT
Summary
A dynamic storyteller and adaptable retail assistant with a passion for connecting people to unique experiences. As a content creator I've built engaging content that highlights local MSME culinary treasures, combining creativity with audience insights. With hands-on experience in retail and customer service, also excel in fostering trust, driving sales, and managing daily operations seamlessly. Ready to bring a blend of innovation, empathy, and results-driven focus to every opportunity.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Content Creator
Tiktok
South Tangerang, Banten
02.2022 - Current
- Produce captivating and informative video content featuring local MSME culinary products, including preparation processes, presentation, and taste reviews.
- As a content creator with 1,500 followers and over 70,000 likes who create engaging, authentic content that showcases local culinary experiences, highlights MSME businesses, and connects audiences with hidden food gems.
- Increased affiliate marketing revenue by strategically integrating product recommendations into relevant blog posts.
Retail Assistant
Steggles Factory Outlet Osborne Park
Perth, Western Australia
03.2024 - 11.2024
- Resolved customer complaints professionally, maintaining a positive brand image.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Collaborated with team members to accomplish goals by 25% of sales and improve overall store performance within a month.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Assistant
Chemist Warehouse
Perth, Western Australia
09.2023 - 02.2024
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Implemented promotional campaigns, increasing customer engagement and sales .
- Coordinated with suppliers to ensure timely delivery of new stock.
Customer Service Officer
Panin Bank
South Tangerang, Banten
01.2023 - 03.2023
- Assisted call-in customers with questions and orders.
- Helped approximately 10 customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Bachelor - Management
Open University of Indonesia
Indonesia 08.2016 - 10.2022
Skills
Adaptability and resilience
Copywriting
Time management
Problem-solving
Adaptability and resilience
Certification
Data Analyst - Revou
Timeline
Introduction to Psychology
01-2025
Foundation of Digital Marketing - Google Coursera
12-2024
Customer Centricity & Design Thinking- Udemy
12-2024
Retail Assistant
Steggles Factory Outlet Osborne Park
03.2024 - 11.2024
Retail Assistant
Chemist Warehouse
09.2023 - 02.2024
Data Analyst - Revou
05-2023
IELTS - IDP
05-2023
Customer Service Officer
Panin Bank
01.2023 - 03.2023
Content Creator
Tiktok
02.2022 - Current
Bachelor - Management
Open University of Indonesia
08.2016 - 10.2022
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