I Gusti Laksmi Saraswati

Motivated English Literature Student with a 3.98 GPA and a passion for hospitality. Proactive learner pursuing Google Digital Marketing and Microsoft Excel certifications to build technical expertise in customer engagement and data organization. Proven leadership as Health Coordinator during Faculty Orientation, ensuring seamless event execution for 100+ participants. Multilingual communicator (Indonesian, English, basic Japanese) committed to fostering inclusive, efficient guest experiences. Eager to apply analytical thinking, adaptability, and a growth mindset to support front office operations.

Currently Enhancing Skills in:

• Google Digital Marketing Certification (In Progress | Coursera by Google)
  Learning SEO fundamentals, customer engagement strategies, and data-driven marketing techniques.
• Microsoft Excel Bootcamp (In Progress | Ioda Academy)
  Mastering data organization, pivot tables, and workflow automation to improve operational efficiency.

• Willingness to Learn: Actively expanding expertise through free online courses (Coursera, YouTube) and self-guided training.
• Leadership & Teamwork:
  Health Coordinator, Faculty Orientation – Organized health protocols for 100+ participants, ensuring smooth event execution.
  Committee Member, PKKMB FIB – Collaborated on students health and problem-solving for student-led initiatives.
• Multilingual Proficiency:
  Indonesian: Native
• English: Fluent (Academic/Professional)
• Japanese: Basic Proficiency
  Can read and write Hiragana.
  Familiar withbasic Kanji characters (numbers, dates, common phrases).
  Actively expanding vocabulary through college coursework.
• Social Media Marketing: Building foundational skills in digital campaigns and customer engagement strategies.

• Faculty Orientation Leadership:
  Coordinated health and safety logistics, demonstrating adaptability and organizational skills in high-pressure scenarios.
• Language & Cultural Exchange:
  Applied cross-cultural communication skills during university workshops, fostering inclusivity for international peers.

• Tech Skills: Microsoft Office Suite (Excel, Word, PowerPoint), Canva (Basic Design).
• Interests: Hospitality trends, cultural exchange programs, and data-driven customer service optimization.