Housekeeping Management Professional experienced in leading teams and implementing quality control measures to enhance guest experiences. Delivered optimized housekeeping operations through effective staff training and scheduling, resulting in improved cleanliness standards and operational efficiency. Fostered teamwork and ensured compliance with health and safety standards while effectively managing inventory and problem-solving.
Hi, I’m
I Gusti Putu Suprama
Asst. Executive Housekeeper
Badung
Summary
Overview
2
Languages
2
Certifications
31
years of professional experience
Work History
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
Asst. Executive Housekeeper
04.2012 - 08.2026
Job overview
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to hotel standards.
- Implemented quality control measures to enhance service consistency and guest satisfaction.
- Streamlined housekeeping operations by developing efficient cleaning schedules and staff assignments.
- Developed efficient scheduling strategies to optimize team productivity and resource allocation.
- Trained and mentored staff on best practices for room preparation and guest services.
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
Housekeeping Supervisor
10.2011 - 03.2012
Job overview
- Supervised daily housekeeping operations to ensure guest satisfaction and adherence to hotel standards.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored staff in efficient cleaning techniques and safety protocols.
- Developed schedules to optimize staff productivity while maintaining service excellence.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Implemented inventory management system for tracking cleaning supplies and equipment usage.
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
Room Supervisor
01.2005 - 10.2011
Job overview
- Coordinated room assignments and housekeeping schedules to optimize staff efficiency and guest satisfaction.
- Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.
- Supervised daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored new staff on hotel policies, procedures, and customer service best practices.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Implemented quality control measures to maintain cleanliness and presentation of guest rooms.
- Conducted regular inspections of rooms to ensure compliance with safety and hygiene standards.
- Developed training materials to enhance staff skills in hospitality services and operational excellence.
- Collaborated with other departments to ensure seamless communication and coordination for guest requests.
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
Room Attendant
10.1997 - 12.2004
Job overview
- Executed thorough cleaning and sanitation of guest rooms, ensuring high standards of hygiene.
- Maintained inventory of cleaning supplies, promptly restocking to support efficient operations.
- Implemented best practices for room setup and organization, improving guest satisfaction scores through attention to detail.
- Collaborated with housekeeping team to optimize workflow, enhancing overall service delivery efficiency.
- Inspected guest rooms for maintenance issues, reporting findings to ensure timely resolutions.
- Maintained inventory of cleaning supplies, promptly restocking as needed to support efficient operations.
Grand Kumala Cottages. Three Star Hotel With 30 Rooms
Room Attendant
09.1995 - 04.1996
Job overview
- Ensured cleanliness and sanitation of guest rooms following established procedures and standards.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
PPLP – MAPINDO BaliDenpasar, Indonesia
Diploma 1 from Tourism And Hospitality
04.2001
University Overview
- Completed Coursework: Housekeeping, 1997
SMU Negeri 1 NegaraJembrana Subdistrict, Indonesia
04.2001
University Overview
Skills
Housekeeping
Room inspection
Safety compliance
Health and safety
Operational efficiency
Cleaning product knowledge
Laundry management
Housekeeping oversight
Staff management
Staff scheduling
Task delegation
Training development
Policy enforcement
Employee relations
Teamwork
Organized leadership
Certification
Job Training in housekeeping department at Bali Hilton International
Timeline
Asst. Executive Housekeeper
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
04.2012 - 08.2026
Housekeeping Supervisor
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
10.2011 - 03.2012
Room Supervisor
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
01.2005 - 10.2011
PPLP – MAPINDO Bali
Diploma 1 from Tourism And Hospitality
04.2001
SMU Negeri 1 Negara
04.2001
Room Attendant
Grand Istana Rama Hotel. Four Star Hotel , Four Star Hotel With 153 Rooms
10.1997 - 12.2004
Room Attendant
Grand Kumala Cottages. Three Star Hotel With 30 Rooms
09.1995 - 04.1996