Hi, I’m
IIN KALSAM SIMARMATA
HEAD OF AIRPORT SALES REPRESENTATIVE
JAKARTA,JAKARTA
Summary
Accommodating as a head of airport sales with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with 9 years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well. Customer-oriented Reservation Agent with over 7 years of experience in Indonesia Airasia . Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
10
years of professional experience
2
HEAD OF SALES REPRESENTATIVE IN SOEKARNO HATTA INT AIRPORT
Work History
TRANSNUSA AVIATION MANDIRIJAKARTA
Airport Representative
09.2021 - Current
Job overview
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated PA system to make announcements regarding flight activity.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
AIRASIA INDONESIAJAKARTA
Head of Sales Department
08.2013 - 08.2020
Job overview
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
Education
QUALITY UNIVERSITY MEDANMUNTE
BBA from BISNIS MANAGEMENT
07.2016 - 07.2020
Skills
Flight schedule coordination
Timeline
Airport Representative
TRANSNUSA AVIATION MANDIRI
09.2021 - Current
QUALITY UNIVERSITY MEDAN
BBA from BISNIS MANAGEMENT
07.2016 - 07.2020
Head of Sales Department
AIRASIA INDONESIA
08.2013 - 08.2020
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