Ika Irmawati
Jakarta
Summary
Energetic woman with more than 6 years of experienced in front office department as telephone operator, business center, executive lounge attendant, reservation and front desk agent. As hotelier professional with focus on detail and customer service satisfaction in passion and familiar with VHP, Opera, Fidelio and Power Pro system.
Overview
7
7
years of professional experience
Work History
Reservation Agent
Sparklife Jakarta
02.2020 - 05.2020
- Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirement
- Creates and maintains reservation records by date of arrival and alphabetical listing
- Processes cancellations and modifications and promptly relays this information to front desk.
- Confirm reservations with guests via email or phone, providing confirmation details if needed
- Makes sure that files are kept up to date
- Communicates reservation information to front desk
- Prepares expected arrival list for front office use
- Processes advance deposits on reservations.
Reservation Agent
REDTOP Hotel Jakarta
11.2017 - 01.2019
- Processes reservations from the sales office, other hotel departments, and travel agents
- Creates and maintains reservation records by date of arrival and alphabetical listing
- Processes cancellations and modifications and promptly relays this information to the front desk
- Makes sure that files are kept up to date
- Determines room rates based on the selling tactics of the hotel
- Understands the hotel's policy on guaranteed reservation and no show
- Communicates reservation information to the front desk
- Prepares expected arrival list for front office use
- Processes advance deposits on reservations
Front Desk Agent
REDTOP Hotel Jakarta
01.2016 - 10.2017
- Handling Guest check in and check out
- Handling guest assisting during stay at the hotel
- Handling preparation group arrival
- Handling check in/out group
- Making report every end of shift
- Posting charges to appropriate guest accounts
- Anticipating and addressing guests' needs, and resolving their problems and complaints
- Operating switchboard and assisting with inquiries
- Assisting the reservations manager with taking reservations
- Prepared reports on guest satisfaction levels and other metrics.
Executive Lounge Attendant
REDTOP Hotel Jakarta
02.2015 - 12.2015
- Handling VIP Guest check in and check out
- Handling reservation
- Handling preparation group arrival
- Handling guest complaint
- Handling Breakfast and Evening cocktail
- Summary breakfast and evening cocktail end of month
- Check buffet for breakfast, set up food and beverages for customer.
Telephone Operator
REDTOP Hotel Jakarta
07.2013 - 01.2015
- Check line and handling line problem
- Handling Wake-up call
- Handling incoming and outgoing fax
- Close outgoing line for cash basis guest
- Making report hotel comparison
- Operates switchboard to provide courteous prompt and accurate inter-hotel communications according to hotel standards
- Taking accurate and complete message for guest and staff
- Controlling back sound in house music
- To maintain good working relationship with colleagues and all other department
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Education
Vocational High School -
SMIP Prima Wisata
Jakarta, JK09.2010
Skills
- Ability to Multitask
- Computer Skills
- Communication Skills
- Microsoft Office
- Customer Service
- VHP Property Management System
- Fidelio Property Management System
- Opera Property Management System
- Power Pro Property Management System
Languages
English
Bahasa
Hobbies and Interests
Jogging
Timeline
Reservation Agent
Sparklife Jakarta
02.2020 - 05.2020
Reservation Agent
REDTOP Hotel Jakarta
11.2017 - 01.2019
Front Desk Agent
REDTOP Hotel Jakarta
01.2016 - 10.2017
Executive Lounge Attendant
REDTOP Hotel Jakarta
02.2015 - 12.2015
Telephone Operator
REDTOP Hotel Jakarta
07.2013 - 01.2015
Vocational High School -
SMIP Prima Wisata
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