I KADEK BAGAS MAHARDIKA
FOOD AND BEVERAGE SERVICE
Denpasar,BA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of upselling food and beverage. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender and Server
Embassy Suites By Hilton Boston Waltham
09.2023 - 09.2024
- Delivered exceptional drinking experiences to guests, ensuring satisfaction.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Processed payments accurately and efficiently with POS system.
In Room Dining Server
Renaissance Bali Uluwatu Resort & Spa
06.2023 - 08.2023
- Delivered prompt and accurate in room dining service, ensuring guest satisfaction through direct delivery of food and beverages to rooms.
- Responsible for the preparation and presentation of in room amenities, elevating the guest welcome experience.
- Responded quickly and efficiently to any requests from guests in-room dining needs.
- Assisted with inventorying of supplies and stocking of storage areas.
- Performed cashier duties such as taking payments, making change, and processing credit cards.
Waiter Daily Worker
The Ritz-Carlton Bali
05.2023 - 06.2023
- Delivered exceptional service to guests within a Fine Dining Restaurant concept, ensuring a memorable dining experience.
- Cleared away dirty dishes from tables after each course was finished.
- Brought food and beverages to tables in a timely manner.
- Assisted with setting up the dining area before shift began.
- Replenished condiments, silverware, napkins. as needed during meal services.
Waiter Apprentice
The Mulia, Mulia Resort & Villas
07.2022 - 05.2023
- Delivered exceptional guest service at The Bar & Lounge, ensuring a memorable dining experience.
- Managed equipment inventory and material control with precision and accountability.
- Suggested additional items to customers based on their preferences and needs.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Food and Beverage Service Trainee
The Mulia, Mulia Resort & Villas
12.2021 - 06.2022
- Delivered exceptional dining service at The Cafe Restaurant, specializing in an international buffet, ensuring customer satisfaction.
- Excelled in In Room Dining service, providing timely and attentive food and beverage delivery to guest rooms over a three month period.
Education
FOOD & BEVERAGE SERVICE -
ELIZABETH INTERNATIONAL HOTEL & BUSINESS SCHOOL
Skills
- Discipline
- Leadership skills
- Attention to detail
- Time management skills
- Suggestive selling
- Creative mixology
- Point of sale systems
- Cash and credit transactions
- Hospitality service expertise
- Handling difficult customers
- Responsible alcohol service
- Outstanding customer service
Certification
TIPS Certification, Has been completed TIPS certification by 360training in The United States of America
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementPersonal development programsPaid time offWork-life balanceCompany CultureFlexible work hoursTimeline
Bartender and Server
Embassy Suites By Hilton Boston Waltham
09.2023 - 09.2024
In Room Dining Server
Renaissance Bali Uluwatu Resort & Spa
06.2023 - 08.2023
Waiter Daily Worker
The Ritz-Carlton Bali
05.2023 - 06.2023
Waiter Apprentice
The Mulia, Mulia Resort & Villas
07.2022 - 05.2023
Food and Beverage Service Trainee
The Mulia, Mulia Resort & Villas
12.2021 - 06.2022
FOOD & BEVERAGE SERVICE -
ELIZABETH INTERNATIONAL HOTEL & BUSINESS SCHOOL
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