Hi, I’m
I Kadek Dwi Kurniawan
Jembrana Subdistrict
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
years of professional experience
2
Languages
Work History
Royal Caribbean International
Fine Dining Waitperson
09.2023 - 01.2024
Job overview
- Keep the cleanliness of the working area and serve the guests
- Assisted in maintaining a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to team success by consistently meeting or exceeding sales targets on upselling menu items like appetizers, main course, desserts, and beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
Royal Caribbean International
Assistant Waiter
10.2022 - 04.2023
Job overview
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Bussed and reset tables to keep dining room and work areas clean.
- Participated in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Greeted new customers, discussed specials, and took drink orders.
Royal Caribbean International
Restaurant Attendant
08.2018 - 07.2022
Job overview
- Checked buffet area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Set up advertising signs and displays on shelves, counters and tables.
Royal Caribbean International
Galley Steward
09.2017 - 04.2018
Job overview
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
Carnival Cruise Lines
Galley Steward
02.2015 - 01.2016
Job overview
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Bali Jepun Guest House
Cleaning Service
06.2013 - 11.2014
Job overview
- Facilitated transportation to and from appointments.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
Pelangi Bali Hotel & Spa
Trainee Waiter
10.2013 - 03.2014
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Actively participated in pre-shift meetings and briefings, staying informed about menu changes, specials, and staff updates.
- Contributed to team success by assisting fellow waitstaff during busy periods or when shortstaffed.
Education
Dhyana Pura UniversityBadung
Diploma of Hotel and Tourism from Food And Beverage Division
07.2014
Skills
Order Taking
undefinedTimeline
Fine Dining Waitperson
Royal Caribbean International
09.2023 - 01.2024
Assistant Waiter
Royal Caribbean International
10.2022 - 04.2023
Restaurant Attendant
Royal Caribbean International
08.2018 - 07.2022
Galley Steward
Royal Caribbean International
09.2017 - 04.2018
Galley Steward
Carnival Cruise Lines
02.2015 - 01.2016
Trainee Waiter
Pelangi Bali Hotel & Spa
10.2013 - 03.2014
Cleaning Service
Bali Jepun Guest House
06.2013 - 11.2014
Dhyana Pura University
Diploma of Hotel and Tourism from Food And Beverage Division
04.2014
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