Word
IKA SHINTA LHOKA
Management Information
BEKASI,BK
Summary
Practiced Customer Service Call Centre Agent with more than 2 years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.
Overview
1
1
Language
7
7
Certifications
15
15
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Agent
CIMB NIAGA
Jakarta, Gajah Mada
11.2018 - 12.2020
- Worked with preferred customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between cutomers.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion, and access to services.
- Educated customers on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in company application to track requests, document problems and record solutions offered.
Public Relations Associate
Villa Kampung Artis Bali
Bali, Indonesia
01.2018 - 08.2020
- Forged strong media relationships to further public relations goals.
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
- Worked with marketing department on branding strategies.
- Developed product and brand press placements for any kind product, recreation and service through into real so customers can feel the real service.
- Used apps and work together to create and distribute press releases to media outlets.
Education
No Degree - Public Elementary School
SDN JATI RASA II
BEKASI 09.2001 - 09.2007
No Degree - First High School
SMP DRIEWANTI
BEKASI 10.2007 - 10.2010
No Degree - Vocational High School of Accountant
SMK TRISAKA
BEKASI 10.2010 - 10.2013
D.III Management Informatic - Management Informatics
UNIVERSITY Of Bina Sarana Informatika
Jakarta Timur 11.2013 - 11.2016
Skills
English
undefinedSoftware
Excel
Certification
PESERTA PENYULUHAN BAHAYA PENYALAH GUNAAN NARKOBA DAN SOSIALISASI UNDANG-UNDANG LALU LINTAS NO. 22 TAHUN 2009
Timeline
The Best Non Sales Officer
05-2020
The Best Non Sales Officer
04-2020
The Best Non Sales Officer
03-2020
Customer Service Agent
CIMB NIAGA
11.2018 - 12.2020
Public Relations Associate
Villa Kampung Artis Bali
01.2018 - 08.2020
Kapita Selekta tentang Bahasa Indonesia
01-2016
How to Create a High Quality and Guarantee Software
05-2015
Cloud Computing As Our Future To Improve Our Bussiness
11-2014
D.III Management Informatic - Management Informatics
UNIVERSITY Of Bina Sarana Informatika
11.2013 - 11.2016
PESERTA PENYULUHAN BAHAYA PENYALAH GUNAAN NARKOBA DAN SOSIALISASI UNDANG-UNDANG LALU LINTAS NO. 22 TAHUN 2009
02-2011
No Degree - Vocational High School of Accountant
SMK TRISAKA
10.2010 - 10.2013
No Degree - First High School
SMP DRIEWANTI
10.2007 - 10.2010
No Degree - Public Elementary School
SDN JATI RASA II
09.2001 - 09.2007
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