Summary
Overview
Work History
Education
Skills
Timeline
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Ilman Indaloh

Ilman Indaloh

Gallery Coordinator
Cirebon

Summary

Proven success in enhancing customer engagement and loyalty at PT. Smartfren Telecom, leveraging skills in Sales Development and empathetic customer service. Spearheaded interactive displays and special events, significantly boosting visitor numbers. Expert in Operations Management and Social Media Marketing, adept at resolving complex issues, ensuring client satisfaction.

Overview

19
19
years of professional experience

Work History

Gallery Supervisor

PT. Smartfren Telecom
08.2010 - Current


  • Boosted visitor engagement with interactive displays and educational programs.
  • Organized successful special events, attracting new patrons and generating revenue for the gallery.

Customer Service Representative

PT. Smartfren Telecom
06.2007 - 08.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Call Center Representative

Telkomsel
01.2006 - 07.2006
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Bachelor of Business Administration

Universitas Sangga Buana
Bandung
04.2001 -

Skills

Sales Development

Timeline

Gallery Supervisor

PT. Smartfren Telecom
08.2010 - Current

Customer Service Representative

PT. Smartfren Telecom
06.2007 - 08.2010

Call Center Representative

Telkomsel
01.2006 - 07.2006

Bachelor of Science - Bachelor of Business Administration

Universitas Sangga Buana
04.2001 -

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Ilman IndalohGallery Coordinator