Ilmi Nur Farida

Carrying out handling of billing collection calls in accordance with the billing application product used by the customer.

• Make calls & collect payments from debtors who have not paid their bills, and ensure payments are received on time. Monitor unpaid bills & remind customers to pay bills, create and send collections by WA, provide payment relief offers to customers.

• Carrying out handling of billing collection calls in accordance with the billing application product used by the customer.

• Make direct offers to potential customers and increase sales of Indosat postpaid IM3 card products.

• Conducting control over the work system of the Modal Toko telesales team for Tokopedia sellers to ensure that it is in accordance with the parameters, making daily reports and taking quick and solution-oriented steps when the team faces various obstacles in answering or dealing with obstacles experienced by consumers.

• Conducting monitoring of daily reports of agreed call data from the telesales team, for agent performance evaluation, customer feedback and development of the call quality of the TAM Telkom Malang agent team, as well as conducting final validation for approval of agreed telesales data.

• Serving customer registration to carry out the feasibility survey process for installing new electricity installations (PLN).

• Serving Telkom Flexi customers for the migration process of replacing CDMA telephone cards to GSM AsFlexi Telkomsel.

• Conducting caring calls to Telkom customers offering Telkom products via call.