Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
I Made Giri Arta Jaya

I Made Giri Arta Jaya

Guest Service Officer
Denpasar,Bali

Summary

Results-driven professional with experience in administration, customer service, operations support, and team coordination. Proven ability to manage multiple tasks, communicate effectively with diverse stakeholders, and maintain high standards of accuracy and organization. Experienced in handling administrative processes, documentation, scheduling, and problem resolution in dynamic work environments. Reliable, adaptable, and committed to delivering exceptional service while supporting business objectives.

Overview

2
2
Languages
5
5
years of professional experience

Work History

Guest Service Officer & Room Controller

Hyatt Regency Bali
Denpasar
08.2022 - Current
  • Managed guest arrivals, departures, requests, and service recovery.
  • Controlled room inventory and room assignment planning.
  • Coordinated with Housekeeping, Reservations, Engineering, and Transportation teams.
  • Maintained guest records, reports, and operational documentation.
  • Prepared VIP, repeater, and long-stay guest arrangements.
  • Handled email communication and administrative support tasks.
  • Guest Service Officer – Acting Team Leader (Mar 2025 – Aug 2025)
  • Room Controller (Jan 2024 – Feb 2025)
  • Guest Service Officer (Feb 2023 – Jan 2024)
  • Guest Service Host (Aug 2022 – Feb 2023)

Daily Worker Operator

The Ritz-Carlton Bali
03.2022 - 07.2022
  • Guest Service Internship (Jul 2021 – Dec 2021)

Education

Associate of Applied Science - Room Division

Elizabeth International
Bali
04.2001 -

Hospitality Studies

SMK Negeri 3 Denpasar
01-2020

Skills

Opera Cloud PMS, Microsoft Excel, Google Workspace, Outlook, Customer Service, Guest Relations, Room Control, Data Entry, Email Handling, Calendar Management, Administrative Support, Communication, Problem Solving, Team Coordination

Accomplishments

  • Successfully performed Acting Team Leader responsibilities for six months, supporting daily operations, team coordination, and service delivery in a fast-paced environment.
  • Managed multiple responsibilities simultaneously, including guest service operations, room inventory planning, and cross-department coordination while maintaining high standards of accuracy and efficiency.
  • Independently handled VIP and special-request arrangements, demonstrating strong organizational skills, attention to detail, and decision-making capabilities.
  • Coordinated with multiple stakeholders to ensure tasks, requests, and operational priorities were completed accurately and on time.
  • Recognized for adaptability, problem-solving, and the ability to work effectively under pressure while maintaining exceptional service standards.

Timeline

Guest Service Officer & Room Controller

Hyatt Regency Bali
08.2022 - Current

Daily Worker Operator

The Ritz-Carlton Bali
03.2022 - 07.2022

Associate of Applied Science - Room Division

Elizabeth International
04.2001 -

Hospitality Studies

SMK Negeri 3 Denpasar
I Made Giri Arta JayaGuest Service Officer