Imam Hossain
Community Liaison Officer, IOM Indonesia Mission.
Chittagong
Summary
Dynamic Community Liaison Officer with IOM, adept at fostering cultural sensitivity and community engagement. Successfully enhanced communication channels, leading to improved accountability mechanisms. Proven track record in project management and leadership, ensuring effective program implementation and support for vulnerable populations. More than 7 years of working experience with UN migration agency in both international and national level. Committed to fulfill organizational goal through tailored interventions and collaborative efforts.
Overview
7
7
years of professional experience
Work History
Community Liaison Officer
International Organization for Migration, IOM
02.2023 - Current
- Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.
- Promoted a positive image of the organization to the beneficiaries through proactive responses to inquiries, complaints, and concerns.
- Engage with diverse groups of refugees to proactively identify gaps in communication and accountability between IOM and the refugee community; provide feedback to relevant colleagues and generate solutions to enhance existing mechanisms and processes, including ensuring a robust complaints and feedback mechanism and lead on conflict resolution as part of IOM’s commitment to Accountability to Affected Populations (AAP).
- Support IOM staff builds positive relationships with refugee communities under IOM care and maintain a strong rapport and trust; report any misconduct and mistreatment of refugees by any other actors.
- As part of the community engagement, ensure to be available for supporting with information dissemination, awareness raising, dispute resolution and general counselings for the refugee population via phone and/or on-site interpretation as needed.
- Co-chair the regular monthly meeting with the Head of Sub-Offices./Field with a view to enhance the case management approach on the RCA programme and relevant activities and emerging issues.
- Provide inputs towards programme implementation and monitoring, with a specific focus on effectiveness of the programme, do-no-harm strategy, and social cohesion programming, as well as identifying shortfalls, based on innate knowledge of particular refugee groups.
- Maintain strong communication and coordination with IOM programme staff, ensuring specific issues of concern or individual vulnerabilities within the refugee community are followed up.
- Contact refugees under IOM care to obtain information pertaining to resettlement, Assisted Voluntary Return and Reintegration (AVRR) and/or partners’ informational needs.
- Support the promotion of Accountability to Affected Populations (AAP) and appropriate communications with communities.
- Monitor, specifically engage and understand host community dynamics; lead and facilitate the design and implementation of activities designed to contribute to the peaceful coexistence between the refugee and local communities, as well as those supporting agency of refugee communities.
- Perform interpreting and translating tasks for IOM, United Nations High Commissioner for Refugees (UNHCR), governments of resettlement countries and Assisted Voulantary return and Reintigration (AVRR) in dealing with matters pertaining to refugees under IOM and UNHCR care in Indonesia; as well as interpretation services including document translation for refugee resettlement and AVRR interviews.
- Support other colleagues in the implementation of activities by the Refugee Care and Health Care teams. This may place in community accommodations, learning centres, hospitals and in the field generally.
- Prepare regular reports as requested.
- Perform travel duties as necessary.
Project Assistant MHPSS
International Organization for Migration, IOM
02.2020 - 01.2023
- Assist in coordinating and monitoring work of PSS teams who will provide level 2- community mobilization- and level 3- Psychosocial focus interventions, at the IOM 13 Health facilities.
- Monitor and assist following up the activities conducted by the PSS workers, together with MHPSS assistant and field operations officer This includes monitoring activities, organizing weekly team meetings, addressing gaps and providing overall support.
- Provide support to the PSS mobile team supervisor, especially with regards to weekly reporting mechanisms.
- Provide guidance to the PSS mobile team to implement community-based PSS activities including community-initiated activities and discussion groups, promoting a specific focus on women, girls, elderly and youth.
- Assist in the identification of gaps and opportunities for MHPSS and assist in the development of interventions addressing the identified needs, this may include organizing refresher trainings as necessary.
- Provide regular reports to the MHPSS coordinator on activities to date and indicators achieved in line with the Monitoring and Evaluation tools developed.
- Support the implementation of relevant trainings for the PSS mobile teams, humanitarian actors, key community members and others as relevant.
- Ensure maintenance of confidential documentation and records of all psychosocial activities implemented.
- Collaborate with other agencies on the ground and participate in meetings on behalf of IOM and in the interest of the beneficiaries.
- IOM is an equal opportunity employer and women are encouraged to apply. IOM Offices and vehicles have smoke-free work environment.
- Coordinate safe custody of IOM items and equipment on the ground including maintaining an up to date inventory.
- Be on the lookout for MHPSS related empowerment areas in the interest of beneficiaries.
Social Worker MHPSS
International Organization for Migration, IOM
07.2019 - 01.2020
- Supported clients and families with empathy and compassion during difficult times.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Updated client documentation for accurate, compliant and current records.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
MHPSS Case Manager.
International Organization for Migration, IOM
06.2018 - 06.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Analyzed trends and data to inform decision-making and program development.
Education
Master of Science - Psychology.
National University of Bangladesh.
Chittagong, Bangladesh. 04.2001 -
Bachelor of Science - Psychology
National University of Bangladesh.
Chittagong, Bangladesh. 04.2001 -
Skills
Data Analysis Expertise
Technical Collaboration
Strategic planning
Impact Assessment
Cultural sensitivity
Community engagement
Team Leadership
Active listening
Needs assessment
Excellent communication
Organizational skills
Project management
Timeline
Community Liaison Officer
International Organization for Migration, IOM
02.2023 - Current
Project Assistant MHPSS
International Organization for Migration, IOM
02.2020 - 01.2023
Social Worker MHPSS
International Organization for Migration, IOM
07.2019 - 01.2020
MHPSS Case Manager.
International Organization for Migration, IOM
06.2018 - 06.2019
Master of Science - Psychology.
National University of Bangladesh.
04.2001 -
Bachelor of Science - Psychology
National University of Bangladesh.
04.2001 -
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