IMAN AKBAR
Technical Support & Product Development
Jakarta
Summary
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities and project while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to the achievement of team goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Technical Support & Product Development
PT Niterra Mobility Indonesia
05.2022 - Current
- Handling & solving customer (Garage / Distributors) and end user problem
- Develop new market especially premium garage market to sell premium product
- Conduct survey to determine market condition
- Conduct offline branding on garage to increase market share
- Create relationship with premium market (Racing team, Premium Garage Owner / PIC)
- Increase selling unique part number (Product Type) to market
- Product training on several occasion (Racing Event, Gathering, Etc)
Operation Analyst
PT Shopee International Indonesia
03.2021 - 08.2021
- Handling & solving customer problem (Apps & Transaction)
- Collected, arranged, and input information into database system.
- Identified and analyzed customer risks
Brand Management Specialist
PT Multistrada arah sarana, tbk
01.2019 - 08.2019
- Analyze product life cycle
- Analyze market price & mapping competitors
- Analyze motorcycle market trend to determine tire market needs & potency
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Conducted comprehensive market research to identify opportunities for expansion and growth.
- Evaluated customer needs and feedback to drive product and service improvements.
Spv Technical Support & Customer Care
PT Multistrada arah sarana, tbk
01.2017 - 12.2018
- Proposed new customer to sales division
- Survey customer satisfaction index (store & end user)
- Analyze tire market trend to determine market needs & potency
- Resolved problems, improved operations and provided exceptional service.
Management Trainee
PT Multistrada arah sarana, tbk
01.2016 - 08.2017
- On the job training on all sections in PT Multistrada Arah Sarana
- Identification problem & arrange improvement on every section
- Conduct Man Machine Analysis (MMA) at Tire Building Machine
- Develop Customer Care procedure and CRM Monitoring System
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Education
Bachelor of Engineering - Mechanical Engineering
PASUNDAN UNIVERSITY
Bandung, Indonesia 04.2010 - 01.2015
Skills
- Product Analysis
- Multitasking Abilities
- Sales & Marketing
- Customer service
- Microsoft office
- Problem-solving
- Team management
Accomplishments
- 2024, Project Leader Offline Branding 2w & 4w Market
- 2023, Project Leader Premium Market Task Force
- 2018, Project Leader MC Radial Tyre (Multistrada)
- 2017, Project Leader CRM System (Multistrada)
- 2014, 2nd Winner Indonesia EV Competition (Polban)
- 2013, 1st Winner Indonesia Electric Vehicle Competition (UGM)
- 2012, 4th Winner Indonesia EV Competition (Polban)
Training
- 2017, Team Leadership Training (Kubik)
- 2017, Effective Customer Service Skills (M-Knows Consulting)
Timeline
Technical Support & Product Development
PT Niterra Mobility Indonesia
05.2022 - Current
Operation Analyst
PT Shopee International Indonesia
03.2021 - 08.2021
Brand Management Specialist
PT Multistrada arah sarana, tbk
01.2019 - 08.2019
Spv Technical Support & Customer Care
PT Multistrada arah sarana, tbk
01.2017 - 12.2018
Management Trainee
PT Multistrada arah sarana, tbk
01.2016 - 08.2017
Bachelor of Engineering - Mechanical Engineering
PASUNDAN UNIVERSITY
04.2010 - 01.2015
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