Overview
Work History
Education
Skills
Additional Information
Software
Certification
Interests
Certification
Timeline
Generic
Iman Saputra

Iman Saputra

Tenant Relation Manager
Bogor,JK

Overview

1
1
Language
11
11
Certificates
16
16
years of post-secondary education
47
47
years of professional experience

Work History

Founder

D'Network
Bogor, Jawa Barat
01.2019 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

Tenant Relation Manager

Permata Berlian Residence
Jakarta, Indonesia
04.2018 - 11.2019
  • Manage and oversee resident collection invoices, billing and other utility charges in accordance with tenant lease agreements.
  • Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal staff talents.
  • Supervised daily operations of property in accordance with corporate policies and procedures.
  • Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Used platform to speak in opposition to resident problems with local policies and management approaches.
  • Strengthened base and presented united front in opposition to resident issues.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

TAGEX -The Ascott Global Exchange Programme

Ascott International Limited
Hanoii, Vietnam
12.2016 - 01.2017
  • Assessed as Best Employee on KPI score.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Investigated and resolved departmental non-conformances.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.

Duty Manager

Ascott International
Jakarta, Indonesia
09.2012 - 03.2019
  • Responded to customer concerns at the after office hour by providing welcome home touch, special moment (birthday, code green, etc. Knowledgeable support and maintaining composure and professionalism and warmly.
  • Initiated plans to improve special guest (VIP, long-stay, repeater) guest with quality standards and service.
  • Set goals for overall operation (evening) to zero fail.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Direct report to Department Head (Guest Service Manager)
  • Interacted well with potentials customers to build connections and nurture relationships.

Tenant Relation Supervisor

The Plaza Semanggi
Jakarta, Indonesia
06.2010 - 08.2010
  • Demonstrated respect, friendliness and willingness to help client (mall tenant) regarding management service improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective high-quality of Customer Service Staff.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained excellent of all tenant database keep updated.
  • Direct report to Marketing and Communication Manager.

Front Desk Staff

Pacific Place Residences
Jakarta, Indonesia
05.2010 - 03.2012
  • Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
  • Processed rent collection invoices, billing and other charges in accordance with tenant lease agreements.
  • Supervised daily operations of property in accordance with corporate policies and procedures.
  • Acted as professional liaison between tenants and personnel in management office.
  • Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
  • Issued and supervise resident, public area Work Order during maintenance and accidental issue.
  • Direct report to Tenant Relation Supervisor.

General Affair

Bajaj Auto Ltd
Jakarta, Indonesia
01.2004 - 05.2010
  • Carried out day-day-day duties accurately and cost efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained staff attendance record, consistently arriving to work on time.

Liaison Officer

PB PBSI And Indonesi Athletic Federation
Jakarta, Indonesia
02.2001 - 12.2004
  • Increased National and International event outreach by building strong relationships with related community.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Maintained knowledge of latest requirements and support delegation (athlete) facilities.
  • Collaborated with immigration, airport and hotel on specific plans of arrival.
  • Provided information on match schedule.
  • Direct Report to Event Coordinator.
  • Collected, arranged and input information into committee database.
  • Badminton and Athletic Championship Event Participation:
  • The 13th Asian Junior Athletics Championships (2008), Yonex Jakarta Open XVIII (2005), Bank Mandiri Thomas & Uber Cup (2004), JVC Asia Badminton Championship (2003), Jakarta Open XVI (2002), Sanyo Indonesia Open (2000)

Server

Pronto Italian Buffet
Jakarta, Indonesia
08.2000 - 12.2001
  • Cultivated warm relationships with regular, VIP and customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Greeting guests, assigning tables and escorting to seats.

Food Runner

Hartz Chicken Buffet
Jakarta, Indonesia
12.1999 - 01.2020
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Delivered correct food items to tables according to order documentation.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Cleared tables immediately after guests left in preparation for next party.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.

Room Attendant

Hotel Ciputra Jakarta
Jakarta, Indonesia
08.1995 - 02.1998
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Maintained linen cart so that it was neat and organized.
  • Maintained inventory of items that were placed in each guest room.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
  • Responded to requests from patrons for linens and toiletries.
  • Provided towels and sheets to clients in public baths, steam rooms and restrooms.
  • Carried out day-day-day duties accurately and efficiently.

Education

High School Diploma -

AMIK BSI
Jakarta
08.2000 - 07.2003

High School Diploma -

SMA Negeri 88
Jakarta
03.1991 - 06.1994

High School Diploma -

SMP Negeri 103
Jakarta
03.1988 - 06.1991

High School Diploma -

SD Negeri 08 Pagi
Jakarta
03.1982 - 06.1988

Skills

    Operation

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Additional Information

I am an experienced in hospitality (hotel, Shopping Mall, luxury apartment) local and abroad. It makes me thought in this role position and improve more challenges.

Easy learning and able individual and team-work pressure.

Software

Protel

Ms Office

Adobe Photoshop

Corel Draw

Certification

Certified Hotel Course, Depnaker - Crash Programe

Interests

Engineering, IT, Hiking and Automotive

Certification

I am an certified as Hotel, Hospitality, Sales and related Frontline. Local and abroad experience, high motivation and fast learning.

Timeline

Founder

D'Network
01.2019 - Current

Tenant Relation Manager

Permata Berlian Residence
04.2018 - 11.2019

Leadership Development Program, Ascott International Ltd - Two Days

02-2018

TAGEX -The Ascott Global Exchange Programme

Ascott International Limited
12.2016 - 01.2017

Five Years Continued Service snd Dedicstion For The Past, Ascott International - Five Years

08-2016

Licensed Mogen Silver Sales Qualifier - Sahabat Sampoerna Tbk

08-2016

Duty Manager

Ascott International
09.2012 - 03.2019

Life Saver CPR Competency, Pacific Place - One Day

09-2010

Tenant Relation Supervisor

The Plaza Semanggi
06.2010 - 08.2010

Front Desk Staff

Pacific Place Residences
05.2010 - 03.2012

Jakarta, Indonesia Athletics Federation - Four Days

06-2008

General Affair

Bajaj Auto Ltd
01.2004 - 05.2010

Liaison Officer

PB PBSI And Indonesi Athletic Federation
02.2001 - 12.2004

High School Diploma -

AMIK BSI
08.2000 - 07.2003

Server

Pronto Italian Buffet
08.2000 - 12.2001

Food Runner

Hartz Chicken Buffet
12.1999 - 01.2020

Serving Customers in English, Hotel Ciputra Jakarta - 60 Hours

12-1997

People Care Programme, Hotel Ciputra Jakarta - One Day

07-1996

Room Attendant

Hotel Ciputra Jakarta
08.1995 - 02.1998

Housekeeping Department, Citraland Hotel Jakarta - Two Months

03-1995

Certified Hotel Course, Depnaker - Crash Programe

01-1995

Certified Hotel Course, BINAPAR - Six Months

01-1995

Housekeeping Department, Hotel Kemang Jakarta - Four Weeks

12-1994

High School Diploma -

SMA Negeri 88
03.1991 - 06.1994

High School Diploma -

SMP Negeri 103
03.1988 - 06.1991

High School Diploma -

SD Negeri 08 Pagi
03.1982 - 06.1988

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Iman SaputraTenant Relation Manager