Football
Imansyah Putera
IT Division Head
Summary
Dynamic IT leader with a proven track record at Mega Insurance, driving digital transformation and enhancing operational efficiency. Expert in IT budgeting and strategic planning, I excel in fostering collaboration and delivering innovative solutions. My strong communication skills and analytical thinking have consistently improved service delivery and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Head of Information Technology
Mega Insurance
07.2021 - Current
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Conducted regular audits of IT systems to identify areas requiring optimization or additional security measures.
- Managed IT budget effectively, prioritizing investments to align with strategic goals.
- Developed disaster recovery plans, minimizing downtime during critical incidents.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Implemented and maintained technology and software budget.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Developed cybersecurity protocols for improved data protection and reduced security breaches.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
IT Specialist
Zurich Insurance
04.2020 - 06.2021
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed customized software solutions for improved business processes and increased productivity.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
IT Service Manager
Adira Insurance
10.2014 - 04.2020
- Developed detailed metrics and reports to assess the performance of IT services, enabling data-driven decision-making for continuous improvement.
- Implemented robust incident management procedures to minimize the impact of critical issues on business operations.
- Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.
- Delivered high-quality technical training sessions to enhance the skill set of support staff, improving first-call resolution rates.
- Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
IT Service Desk Analyst
Adira Insurance
05.2012 - 09.2014
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
Management Trainee
Adira Insurance
01.2011 - 04.2012
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Web Developer
Insco Multi Pratama
01.2010 - 12.2010
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
Education
Bachelor's Degree - Information Technology
Gunadarma University
Depok, Indonesia 04.2001 -
Skills
IT budgeting
Certification
Management
Interests
Timeline
Head of Information Technology
Mega Insurance
07.2021 - Current
IT Specialist
Zurich Insurance
04.2020 - 06.2021
IT Service Manager
Adira Insurance
10.2014 - 04.2020
IT Service Desk Analyst
Adira Insurance
05.2012 - 09.2014
Management Trainee
Adira Insurance
01.2011 - 04.2012
Web Developer
Insco Multi Pratama
01.2010 - 12.2010
Bachelor's Degree - Information Technology
Gunadarma University
04.2001 -
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