Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
IMANUDIN

IMANUDIN

Lebak

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

PT DOM PIZZA INDONESIA
SURABAYA
06.2020 - Current
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Store Supervisor

PT DOM PIZZA INDONESIA
TANGERANG
02.2015 - 05.2020
  • Answered product questions and assisted customers in selection and checkout.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

Production Staff Member

PT DOM PIZZA INDONESIA
TANGERANG
10.2013 - 01.2015
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Waiter

MIE ATJEH CIRASA ILE
TANGERANG
08.2012 - 10.2012
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Bachelor of Accountancy - Accounting

UNIVERSITAS PAMULANG
Tangerang Selatan , INDONESIA
01.2019

Skills

  • Records Maintenance
  • Employee Scheduling
  • Product and Service Sales
  • Customer Service
  • Order Management
  • Cost Control
  • Goals and Performance
  • Staff Supervision
  • Issue Resolution
  • Coaching and Mentoring
  • Cash Auditing
  • POS Systems Operations
  • Microsoft Office Suite
  • Inventory Control

Certification

  • Certified Food safety servsafe, National restaurant Assosiation Solutions - 29/07/2026

Timeline

Assistant Store Manager

PT DOM PIZZA INDONESIA
06.2020 - Current

Store Supervisor

PT DOM PIZZA INDONESIA
02.2015 - 05.2020

Production Staff Member

PT DOM PIZZA INDONESIA
10.2013 - 01.2015

Waiter

MIE ATJEH CIRASA ILE
08.2012 - 10.2012

Bachelor of Accountancy - Accounting

UNIVERSITAS PAMULANG

Similar Profiles

CREATE PROFILE
IMANUDIN