Imanuel Petra Adriel

• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
• Enhanced team skill sets with targeted training programs, elevating overall productivity and project outcomes.
• Created and managed project plans, timelines and budgets.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Study and create small projects for customers on the application of the gas industry in customer fields.
• Negotiated with suppliers to reduce material costs, improving profit margins.
• Assisted in developing strategic plan that aligned with long-term company goals.
• Collected, arranged, and input information into database system.

• Responded to customer requests for products, services, and company information.
• Collaborated with team members to improve overall service quality through shared knowledge and expertise.
• Trained new personnel regarding company operations, policies and services.