IMEE CHRISTY WISANDHA
Jakarta,JK
Summary
Dynamic leader with a proven track record at KOPNUSPOS, adept in Business Development and Team Management. Excelled in enhancing client relationships and spearheading growth initiatives, achieving significant milestones.. Willingness to take on added responsibilities to meet team goals. Goal-oriented manager with distinguished experience FUNDING industries and proven leadership abilities. Good in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
15
15
years of professional experience
Work History
NATIONAL HEAD OF FUNDING
KOPNUSPOS
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Manage more than 200 regular branch and 22 priority house of funding all over Indonesia
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Increased employee productivity by implementing comprehensive training programs and performance evaluations.
- Managed a diverse team of professionals, providing guidance, mentorship, and career development opportunities.
SENIOR BRANCH MANAGER OF PRIORITY
KOPNUSPOS
07.2020 - 07.2022
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
RETAIL SUPPORT MANAGER
CGS CIMB SEKURITAS
01.2019 - 07.2020
- Managed specialist team to provide technical assistance and customer service.
- Maintain and control portofolio to achieve highest revenue from trading product -Open new account online trading
- Growth portofolio and maintain customer new n existing
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
SENIOR PREMIER BANKING MANAGER
OCBC NISP
04.2017 - 01.2019
- Collaborated with internal partners such as Mortgage Advisors and Investment Specialists to provide holistic banking solutions for clients'' diverse needs.
- Conducted regular reviews of client accounts to identify opportunities for up-selling or product enhancement.
- Organized educational seminars for premier clients on topics such as retirement planning or tax-efficient investing strategies.
- Assisted in developing training materials designed to enhance employee knowledge about products specific to Premier Banking clientele.
- Provided comprehensive wealth management services for clients, including investment strategies and estate planning guidance.
- Stayed current on industry trends, market conditions, and competitor offerings to maintain a competitive edge in serving clients'' needs effectively.
- Monitored economic news and market reports daily to stay informed about relevant events affecting clients' portfolios.
- Continuously monitored performance metrics to ensure individual targets were achieved or surpassed each quarter.
- Managed a portfolio of high-net-worth clients, ensuring their financial needs were met and exceeded.
- Assessed clients' risk tolerance and investment objectives, devising tailored strategies to maximize returns and minimize potential losses.
- Oversaw the preparation of personalized financial plans tailored specifically to each client's individual financial goals.
BUSSINES DEVELOPMENT MANAGER
BTPN
01.2014 - 02.2017
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
PRIORITY BANKING RELATIONSHIP MANAGER
PERMATA BANK
02.2010 - 01.2014
- Collaborated with cross-functional teams to develop tailored financial products for priority clients.
- Developed tailored solutions for complex financial needs by leveraging the bank''s resources across multiple departments.
- Handled escalated client complaints with tactfulness and diplomacy, resolving issues promptly while preserving client relationships.
- Developed and maintained strong relationships with high-net-worth clients, leading to long-term loyalty and trust.
- Enhanced client satisfaction by providing personalized financial advice and exceptional customer service.
- Consistently exceeded sales targets through proactive prospecting efforts and strong relationship-building skills.
- Delivered informative presentations on various financial topics, assisting clients in making educated decisions about their finances.
- Collaborated closely with product specialists to ensure full understanding of the bank''s offerings for effective sales pitches to prospective clients.
- Maintained customer records and updated account information.
Education
Bachelor of Science - ECONOMIC MANAGEMENT
UNIVERSITAS SANATA DHARMA
JOGJAKARTA 04.2001 -
High School Diploma -
SMA N 2 KRAKATAU STEEL
CILEGON 04.2001 -
Skills
Team Management
Accomplishments
KOPNUSPOS
- Achieved funding target trip to Korea 2022
- Achieved funding target trip to Japan 2023
- Achieved funding target trip to Turki 2024
- The Best National Branch Manager priority 2021-2022
BANKING
• The Best Relationship Manager 2012 (Permata Bank )
• Winner Trip to Singapore bancassurance trip 2013 (Permata Bank)
• ELITE club quarter 2-4 Priority Banking 2014 (Permata Bank)
• Winner trip to Korea trip 2015 (Bank BTPN)
• Winner trip to Hongkong 2016 (Bank BTPN)
• Elite Club quarter 3-4 Premier Banking2017 (Bank OCBC NISP)
• Winner Trip to Japan Bancassurance trip 2017 (Bank OCBC NISP)
• Highest Premium 7.280.000.000 for Premier Banking Manager sem 2 from Bancassurance Generali 2017 (Bank OCBC NISP)
Languages
Indonesian
Native language
English
Advanced
C1
Interests
SPORTS
BOOKS
MUSIC
TRAVELLING
Timeline
NATIONAL HEAD OF FUNDING
KOPNUSPOS
07.2022 - Current
SENIOR BRANCH MANAGER OF PRIORITY
KOPNUSPOS
07.2020 - 07.2022
RETAIL SUPPORT MANAGER
CGS CIMB SEKURITAS
01.2019 - 07.2020
SENIOR PREMIER BANKING MANAGER
OCBC NISP
04.2017 - 01.2019
BUSSINES DEVELOPMENT MANAGER
BTPN
01.2014 - 02.2017
PRIORITY BANKING RELATIONSHIP MANAGER
PERMATA BANK
02.2010 - 01.2014
Bachelor of Science - ECONOMIC MANAGEMENT
UNIVERSITAS SANATA DHARMA
04.2001 -
High School Diploma -
SMA N 2 KRAKATAU STEEL
04.2001 -
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