Imelda Enggeline Noenoehitoe

• Stakeholder Engagement: Government ministeries, Embassies, Public Agencies and International Chambers of Commerce
• Project Manager HSBC Infrastructure Forum in collaboration with BKPM (Indonesia Investment Coordinating Board), parallel meeting of IMF Annual Meeting 2018, Bali.
• Implementing and supporting Special Projects/ program assigned to SBI, across lines of functions and businesses
• Report to Director of Strategy Planning and Business Implementation

. Leading HSBC Contact Center as a reliable customer touch point and strong revenue contributor of RBWM.

. HSBC representative in Working Group OJK (Otoritas Jasa Keuangan Perlindungan Konsumen.

. Head of HSBC Education Program for management trainee

. Report to Director of Retail Banking and Wealth Management (RBWM)

. Leading a delivery of a range of business services on behalf of Commercial Banking and Retail Banking and Wealth Management customer groups to the BER Distribution and Network in order to maximize the return and profit for BER whilst maintaining and developing a suitable risk and control framework

. Report to President Director/CEO.

. Lead the initiatives in developing service culture in BER by introducing Customer Experience framework to improve service quality of Branches and Contact Center with the objective of improving customers and staff satisfaction levels.

. Report to Head of Business Services

• Developing a strong platform of Sales and Service Culture in BER, focus on Branch Network activities.
• Report to Board Management and Project Management Office Consultant.

• Implementation of strong Sales and Service Management
• Core team of Rabobank Retail Marketing Academy Program
• Report to VP Director and Head of Project Management Office

• Retail Funding Strategy to achieve Liabilities budget focus on CASA products
• Develop customized Sales and Service Management
• Report to CEO/President Director (project based) and VP Director

• Develop and implement a customized Business Process of Personal Banking. Designing product, set up target market, marketing program, internal socialization, running pilot project and execute 'big bang' roll out.
• Report to Head of Strategy Planning, Marketing and Business Development.

• Head of Consumer Banking Middle Segment Reg 02, West Java
• Head of Liabilities and Service Department
• Business Manager of Branches
• Account Officer Lending and Funding\
• Other assignment : Train the trainers of many soft skills in Sales and Service Management and Leadership as well.