Inda Nur Shadrina
Hub Facility Manager
Bogor,BT
Summary
A seasoned professional with a proven track record at LEX - Lazada Logistics, I excel in operations and logistics management, blending analytical thinking with effective teamwork. Spearheaded process optimizations that significantly enhanced operational efficiency, demonstrating a keen eye for detail and a commitment to fostering collaborative environments.
Overview
11
11
years of professional experience
Work History
Hub Manager
LEX - Lazada Logistics
06.2022 - Current
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Implemented data-driven decision-making processes to optimize operational efficiency and drive continuous improvement efforts.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
Hub Supervisor
LEX - Lazada Logistics
06.2019 - 05.2022
- Coordinated with upper management on strategic planning initiatives aimed at enhancing operational excellence.
- Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
- Boosted productivity by ensuring timely delivery of packages and optimizing route planning.
- Spearheaded process improvements that led to significant reductions in operating expenses without compromising quality or service levels.
- Ensured all shipments were dispatched on time while maintaining strict compliance with shipping regulations and guidelines.
Customer Relations
LEX - Lazada Logistics
04.2017 - 06.2019
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Logged call information and solutions provided into internal database.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Investigated and resolved customer inquiries and complaints quickly.
Call Center Representative
Bank Mega
09.2015 - 10.2016
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Personal Assistant to Director
Prislight
10.2014 - 05.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Research Interviewer
Kompas Gramedia
07.2013 - 10.2014
- Conducted interviews with participants to assess eligibility.
- Coded data from participant interviews.
- Maintained confidentiality of customer information and company procedures.
- Logged survey questions, customer answers and customer behavior into database.
- Contributed to the successful completion of studies by consistently meeting or exceeding assigned interviewing quotas.
Education
Bachelor of Arts - Communications And Multimedia
UIN Syarif Hidayatullah Jakarta
Tangerang 04.2001 -
Skills
Operations management
Timeline
Hub Manager
LEX - Lazada Logistics
06.2022 - Current
Hub Supervisor
LEX - Lazada Logistics
06.2019 - 05.2022
Customer Relations
LEX - Lazada Logistics
04.2017 - 06.2019
Call Center Representative
Bank Mega
09.2015 - 10.2016
Personal Assistant to Director
Prislight
10.2014 - 05.2015
Research Interviewer
Kompas Gramedia
07.2013 - 10.2014
Bachelor of Arts - Communications And Multimedia
UIN Syarif Hidayatullah Jakarta
04.2001 -
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