Indi Kartika
Freelance Tour Leader
DKI Jakarta,Jakarta Barat
Summary
Dynamic Tour Leader with a proven track record at Panorama JTB Tour, enhancing visitor experiences through engaging storytelling and meticulous tour planning. Skilled in public speaking and relationship building, I fostered client satisfaction and cohesion among diverse groups, resulting in memorable and impactful tours.
Experienced with coordinating and leading diverse group tours to various destinations. Utilizes effective communication and organizational skills to ensure seamless travel experience. Knowledge of cultural and historical contexts enriches tours, enhancing guest engagement.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Tour Leader
Trip Tour
2021 - Current
- Developed and maintained detailed knowledge of destinations, enriching tour content and promoting cultural awareness.
- Guided groups of up to Number people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Tour Leader
Panorama JTB Tour
2021 - Current
- Led engaging guided tours, enhancing visitor experiences through storytelling and local insights.
- Coordinated logistics for travel itineraries, ensuring timely departures and arrivals across diverse locations.
- Fostered positive relationships with clients, addressing inquiries and resolving issues to maintain satisfaction.
- Managed group dynamics, facilitating communication among participants to enhance overall tour cohesion.
Sales Manager
Panorama Ministry
2018 - 2021
- Developed and implemented sales strategies to enhance market presence.
- Trained and mentored sales team to improve performance and productivity.
- Analyzed customer feedback to refine product offerings and sales techniques.
- Established key relationships with stakeholders to drive partnership growth.
- Oversaw sales forecasting and reporting processes for accurate projections.
- Analyzed sales data to identify trends and drive decision-making processes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales
- strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Relationship Banker
Commonwealth Bank Indonesia
2015 - 08.2018
- Cultivated strong customer relationships through personalized banking consultations.
- Assisted clients in navigating product offerings and account management.
- Processed account openings, transactions, and loan applications efficiently.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Education
Bachelor of Science - Economics
Kwik Kian Gie School of Business
Jakarta09.2012
Skills
- Entertaining
- Public speaking
- Tour planning
- Good at Dancing and Singing
@indikartika
Timeline
Tour Leader
Trip Tour
2021 - Current
Tour Leader
Panorama JTB Tour
2021 - Current
Sales Manager
Panorama Ministry
2018 - 2021
Relationship Banker
Commonwealth Bank Indonesia
2015 - 08.2018
Bachelor of Science - Economics
Kwik Kian Gie School of Business
Additional Information
Visited Countries ;
Egypt, Israel, Jordania, Turkey, Thailand, Vietnam, South Korea, Hongkong, Shenzen, Macau