Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Indira Purnama
FnB Service
Jakarta
Work Preference
Summary
Dynamic hospitality professional with extensive experience at Virgin Voyages, excelling in customer service and beverage preparation. Proven ability to enhance guest satisfaction through attentive service and effective teamwork. Skilled in safe food handling and inventory management, consistently creating a welcoming atmosphere and anticipating customer needs.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Bar Waiter
Virgin Voyages
2022.01 - 2025.11
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
Barista
PnO Cruise
2017.01 - 2019.04
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Bartender
Club Med Bali
2014.11 - 2016.06
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Host
Potato Head Jakarta
2014.08 - 2014.10
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Barista
Ibero Cruceros
2013.04 - 2013.12
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Host
Maldives, SLH Baros
2008.08 - 2009.08
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparations.
Host
Traders Hotel Kuala Lumpur
2007.03 - 2008.02
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands.
Education
Associate of Arts - Hotelier
NHI
Bandung2003-06
Skills
Customer service
Cleanliness
Beverage service
Table setting
Wine service
Safe food handling
Service prioritization
Adaptability and flexibility
Food and beverage service
Food and beverage upselling
Team player
Inventory management
Cleaning and sanitizing
Certification
Excellent service awards
Timeline
ServSafe Alcohol Cruise Line certificate
2025-06
Bar Waiter
Virgin Voyages
2022.01 - 2025.11
Barista
PnO Cruise
2017.01 - 2019.04
Bartender
Club Med Bali
2014.11 - 2016.06
Host
Potato Head Jakarta
2014.08 - 2014.10
Barista
Ibero Cruceros
2013.04 - 2013.12
Host
Maldives, SLH Baros
2008.08 - 2009.08
Host
Traders Hotel Kuala Lumpur
2007.03 - 2008.02
Associate of Arts - Hotelier
NHI