Indira Fitri Utami
West Jakarta,DKI Jakarta
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
21
21
years of professional experience
Work History
Operational
Self Employee
West Jakarta, DKI Jakarta
04.2015 - 03.2022
- Ensured actual product stock by 100%.
- Performed monitoring and updating product stock in market place.
- Communicated with customer to understand their needed
- Performed warehouse activity to delivery fulfillment
Operation Head
PT Ersada Valve Utama
South Jakarta, DKI Jakarta
07.2018 - 01.2019
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales and customer account operations by 100% efficiently.
Office Manager
AIMS Consultant
West Jakarta, DKI Jakarta
04.2013 - 04.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Member of consultant team as management consultant
Management Consultant
AIMS Consultants
West Jakarta, DKI Jakarta
08.2011 - 04.2013
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Coached business leaders on Customer Service, Warehousing and Quality Assurance.
- Increased by 100% employee satisfaction and motivation through training classes, meetings and special workshops.
- Helped develop proactive and successful business policies to meet changing demands.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
Sales Engineer
PT Sigma Mitra Pratama
Batam, KR
02.2010 - 07.2011
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Designed and delivered product training for clients.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Managed technical integration, systems engineering program management, customer support and program management by 100% comply with manufacturer and management standard.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Suggested ideas for product evolution and new product variants.
Operational Manager
PT ZC Industries
Batam, KR
04.2008 - 01.2010
- Worked in matrix management environment with oversight of division level managers, operations, sales, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maintained cleanliness and organization workspace, working closely with employees to systemize tasks by 100%.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Provided exceptional customer service to customers and increasing customer loyalty.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Planned, implemented and installed appropriate information system administration to support activities of Sales Associates, with regard to processing quotations, ordering of product from manufacturer, inventory control, shipping and systems management
- Updated and disseminated price and other product information, once notified by manufacturer, and also monitoring exchange rate trends and update customer price lists, including Global Alliance Pricing, as and when it required
- Monitored and highlighted discrepancies against established quality procedures with respect to procurement, receiving, shipment and delivery, inventory and engineering
- Ensured quality of purchased products from manufacturer to fulfill customer orders and potential market demand based on inventory guidelines
- Designed project quality plan and provide technical document required by customer
Project and Sales Secretary
PT Indo Komponen Sistem Fluida
South Jakarta, DKI Jakarta
04.2005 - 04.2008
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes by 100% proceed.
- Managed filing system, entered data and completed other clerical tasks by 100%.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted sales team in quoting and contract preparation, purchasing, shipping and project maintenance, include providing technical information
- Supported sales team activity by updating and disseminating all information once notified by manufacturer and principal
- Reported project to principal and manufacturer
- Prepared and provided sales report by monthly, quarterly and annually
- Assigned in special project to build PT. ZC Industries as Fluid System Components Distributorship, Warehouse and Service Center for South-East Asia Region
Customer Service, Purchasing and Inventory Control
PT Indo Komponen Sistem Fluida
South Jakarta, DKI Jakarta
04.2001 - 04.2005
- Analyzed and created stock budget weekly, monthly, quarterly and annually regular usages, contract and project fulfillment.
- Controlled inventory for branch offices and consignment stock.
- Helped in server operation system maintenance.
- Ensured delivery of products are activated upon receipt of purchase request from customers within delivery lead times committed
- Purchased products to manufacturer by referring to required minimum stock, existing order and forecast sales requested by customer and sales associates.
- Liaised with manufacturer with regard to special project requirement
- Administered and monitored products return to manufacturer for credit and/or evaluation
- Provided primary customer support to internal and external customers
Education
Bachelor of Science - Civil Engineering
Institut Teknologi Indonesia
Serpong, JB08.1999
Skills
- Organizational Systems and Management
- Management Training
- Motivational Leadership
- Customer Service
Hobbies
Reading, travelling, singing, swimming
Timeline
Operation Head
PT Ersada Valve Utama
07.2018 - 01.2019
Operational
Self Employee
04.2015 - 03.2022
Office Manager
AIMS Consultant
04.2013 - 04.2015
Management Consultant
AIMS Consultants
08.2011 - 04.2013
Sales Engineer
PT Sigma Mitra Pratama
02.2010 - 07.2011
Operational Manager
PT ZC Industries
04.2008 - 01.2010
Project and Sales Secretary
PT Indo Komponen Sistem Fluida
04.2005 - 04.2008
Customer Service, Purchasing and Inventory Control
PT Indo Komponen Sistem Fluida
04.2001 - 04.2005
Bachelor of Science - Civil Engineering
Institut Teknologi Indonesia
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