INDRA
Jakarta
Summary
Experienced Room Attendant with a proven track record at Howard Johnson Hotel. Upholds impeccable cleanliness standards for over 20 guest rooms daily, creating a comfortable and welcoming environment. Recognized for consistently achieving an impressive 95% customer satisfaction rate. Demonstrates effective time management, meticulous attention to detail, and adept problem-solving skills to promptly and efficiently address guest needs and concerns.
Overview
9
9
years of professional experience
Work History
Cook
Kaboga Cathering
Jakarta
12.2023 - 3 2024
- Worked as a cook at Kaboga Catering for 3 months, managing food preparation for various events with varying guest numbers, from small meetings to wedding receptions.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
CEO & Founder
My 24 Laundry
01.2019 - 09.2023
- Founded and developed a laundry business from scratch: Conceptualized the business, secured a strategic location, managed daily operations, built a team, and created an efficient management system
- Successfully increased customer base by 40% within 13 months through effective marketing strategies and exceptional customer service
- Implemented innovative laundry services: Introduced additional services such as pick-up and delivery, kilo laundry, and express service
- Successfully increased company revenue by 35% through service diversification and competitive pricing.
Marketing Specialist
PT Smartfren Telecom Tbk
02.2019 - 04.2019
- Built and maintained strong customer relationships as a Smartfren promoter, providing product consultations and effectively resolving customer inquiries.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Kitchen & Waiters
PT Biru Fast Food Nusantara Ltd (A&W)
11.2017 - 12.2018
- Streamlined order processing systems, leading to a 25% decrease in order delivery times and enhancing overall customer satisfaction by ensuring timely and accurate delivery of meals during peak hours.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Room Attendant
Howard Johnson Hotel
08.2016 - 09.2017
- Maintained high cleanliness standards for 20+ guest rooms daily, ensuring a 95% customer satisfaction rate as measured by post-stay surveys.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Room Attendant
Marriot Hotel
03.2015 - 03.2016
- Achieved a 95% guest satisfaction rate by thoroughly cleaning and sanitizing 15+ rooms daily, adhering to strict hotel hygiene standards, and promptly addressing guests' needs and requests.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Education
Housekeeping And Room Attendant
Internasional Profesional Institut (IPI)
Sukabumi, Indonesia 04.2001 -
Multimedia
SMKN 1 Sukalarang
Cianjur, Indonesia2014
Skills
Multimedia
English Language
Microsoft
Timeline
Cook
Kaboga Cathering
12.2023 - 3 2024
Marketing Specialist
PT Smartfren Telecom Tbk
02.2019 - 04.2019
CEO & Founder
My 24 Laundry
01.2019 - 09.2023
Kitchen & Waiters
PT Biru Fast Food Nusantara Ltd (A&W)
11.2017 - 12.2018
Room Attendant
Howard Johnson Hotel
08.2016 - 09.2017
Room Attendant
Marriot Hotel
03.2015 - 03.2016
Housekeeping And Room Attendant
Internasional Profesional Institut (IPI)
04.2001 -
Multimedia
SMKN 1 Sukalarang
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