Indrawan Yunus

Strategic

- Enhance & Transform to be Digitalized

- Improve & Enhance Process

Purchasing & Finance

- Control & Budgeting for IT annual

- Pitching & negotiate IT requirement needs for efficient & Cost effective

- Scoring & vendor Management

- Decision Maker for IT infrastructure & system

Infrastructure & Network Security

- Manage Network Topology ( Cisco Core )

- Manage SLA & L2 IT Infrastructure Support

- Manage Upgrade Security Patching for Firewall & End User (Sophos Firewall , ESET AV)

- Maintain & develop group policy and standart to optimize and inline with business

- documentation for It networks & routing

- Implement Git & Github Apps development

- Implement Virtualization and datacenter capacity

- Review design & develop the Infrastructure to meet the High availability

Operational

- Manage & Control IT Project & Implementation

- make sure the field operational IT is smooth especially For Manufacturing ERP

- Create & Implement IT Policy & SOP, system to support

- make sure all complain is listing and manageable in ServiceNow services ticketing

- Meeting for discuss the problem and development Change request

- Manage SLA IT System & Infrastructure & Lisences (Windows/Server/Software Licence), PABX & Billing & IT Asset, Office 365 Integrate with AD

People Management

- Manage 7 subordinates IT Support (1 IT Asst Mgr Dev, 1 Spv Dev, 1 Staff Dev, 1 Infrastructure , 3 Support)

- Recruit, Manage subordinate for replacement & New Team

- Coordinate Vendor Development Team

- Manage KPI & Planning for IT Team

Business Continuity & Security

- Implement IT policies & Standardized IT

- BCP Planning & DSR Testing

- Data Cold Backup & Recovery To AWS S3

- Checking & Make Sure DB is Backup Properly in AWS & Local

Application development

- Manage IT Project

- Design Database & Report that user needs

- Testing & UAT for the Change Request

- Manage The Timeline Project for Go live

Strategic

- Innovate the Digital Product Platform (Mobile & Web)

- Enhance & Transform to be Digitalized

- Improve & Enhance Process

Purchasing & Finance

- Control & Budgeting for IT annual

- Pitching & negotiate IT requirement needs for efficient & Cost effective

- Scoring & vendor Management

- Decision Maker for IT infrastructure & system

Infrastructure & Network

- Manage SLA & L2 IT Infrastructure Support

- Maintain & develop group policy and standart to optimize and inline with business

- documentation for It networks & routing

- Implement Voip IPPBX

- Implement Git & Github Apps development

- Implement Virtualization and datacenter capacity

- Review design & develop the Infrastructure to meet the High availability

Operational

- Manage & Control IT Project & Implementation

- make sure the field operational IT is smooth especially For Hospital Information system

- Create & Implement IT Policy & SOP, system to support

- make sure all complain is listing and manageable in JIRA services ticketing

- Biweekly Meeting for discuss the problem and HIS development Change request

- Manage SLA IT System & Infrastructure & Lisences (Windows/Server/Software Licence), PABX & Billing & IT Asset & Office 365

People Management

- Manage 7 subordinates IT Support (1 IT Unit Head, 6 staff )

- Recruit, Manage subordinate for replacement & New Team

- Coordinate Vendor Development Team

- Manage KPI & Planning for IT Team

Business Continuity & Security

- Research For IT Hospital Technology

- Manage Upgrade Security Patching for Firewall & End User

- Implement IT policies & Standardized IT

- BCP Planning & DSR Testing

- Data Cold Backup & Recovery To AWS S3

- Checking & Make Sure DB is Backup Properly in AWS & Local

Application development

- Design Database & Report that user needs

- Engaged with Vendor Developer to make the function

- Testing & UAT for the Change Request

- Manage The Timeline Project for Go live

Main Business : Health Care IVF Clinic

Jobdesk IT Senior Manager :

o Manage IT Project

- ERP Webbased Clinical Software

- Integration ERP webbased Clinical with Microsoft Business Central & SAP

- Integration System with Existing Local Hospital

- Develop & Implement Queue Internal System & Integrate to ERP

- Integrate HRIS Sunfish to our HR system

o Manage IT Team (Subordinate 9 People)

(2 Developer, 1 Analyst, 4 Support , 1 Infrastructure, 1 network security)

o Manage business flow patient process to maximize patient journey experience

o Create & Implement IT Policy & SOP, system to support

o Manage IT Budget & KPI

o Manage & Planning MPP Internal Subordinate

o Manage SLA IT Service Management

o Manage Helpdesk Support , Incident Management , MCR

o Manage Lisences (Windows/Server/Software Licence), PABX & Billing & IT Asset

o Handle Escalation Problem

o Handle opening flow Process & Infrastructure for New Clinic

o Decision Maker for IT infrastructure & system

o Research For IT Technology that related to Business Lab IVF Center

o BCP Planning & DSR Testing, Data Backup & Recovery

Main Business : Retail & Distribution

Jobdesk IT Manager :

o Troubleshooting, Technical Support, Installing & Configuring Computer, Server, DB

o Configure, monitor, and maintain virus protection software, Patch, Updates

o Report to IT Director

o Define KPI For Team

o Deploy, Maintain And Manage VMWare ESXi

o Manage & Develop Ticketing Incident Management Software

o Manage & Monitor IT Operational

o Manage & Planning MPP Internal Subordinate (+- 15 People)

o Manage & Develop ERP Internal Project

o Manage Document Management Software

o Handle Escalation Problem Group of Company

o Manage Hardware, Software, Network (AP/Wifi, WAN, LAN, Mikrotik), Database & Backup

o Manage Lisences (Windows/Server/Software Licence) & IT Asset, IPPABX & Billing

o Manage & Maintain Administration Secure Door & Attendance Device & IP Telephone POE

o Manage Mail Server Kerio

o Manage IT services Management

o Manage Helpdesk Support , Incident Management , MCR

o BCP Planning & Testing (Disaster Recovery), Backup & Recovery data

Jobdesk IT Manager :

o Troubleshooting & Technical Support

o Installing & Configuring Computer, Server, DB

o Configure, monitor, and maintain virus protection software, Patch, Updates

o Report to BOD

o Maintain And Manage VMWare ESXi (HA, FT, Migration, Virtualization)

o Manage & Develop Project Service Desk Ticketing Software (Helpdesk Support , Incident Management, dll)

o Manage & Monitor IT Operational Internal (Annual Budget, Scheduling, PM, CM, Etc)

o handle & Manage Customer Project

o Evaluate, Escalation and find root cause Problem.

o Manage PreSales & IT Engineer For Deployment (3Par Storage, HP Product, IBM Product, Data Center, dll)

o Manage & Develop ERP Internal Project

o Manage Hardware, Software, Network (AP/Wifi, WAN, LAN, Mikrotik), Database & Backup

o Manage Lisences (Windows/Server/Software Licence) & IT Asset, PABX & Billing

o Manage & Maintain Administration Secure Door & Attendance Device & IP Telephone POE

o Participate in Workshop / Event / Product Update / Certification

o Manage Mail Server Kerio Connect & Hosting

o Manage SLA Call Center & UpTime System, MCR

o BCP Planning & Testing (Disaster Recovery), Backup & Recovery data

Jobdesk Business Management:

o Analyst The Competitors Products & Price

o Set Pricing For IT Services

o Build & Maintain Relationship with Client and Third Party

o Find The New competitive Product for Selling

Main Business : ATM Banking & CCTV Surveillence Security Services Company

Jobdesk IT Manager :

o Troubleshooting & Technical Support Day to Day Operation

o Installing & Configuring Computer, Server, DataBase

o Maintain Server Operational & Database & Backup

o Configure, monitor, and maintain virus protection software, Patch, Updates

o Report to BOD

o Prepare QlikSense Business Inteligent o Analyzing, Develop and ensuring the effectiveness of the Whole Running Software

o Research New Technology For ATM / CCTV DVR NVR / Security ATM Equipment

o Maintain And Manage Project ATM & CCTV Security system Installation

o Maintain And Manage VMWare Workstation 9 & vShpere Hypervisor eSXi

o Manage & Develop Project Ticketing Call Center Software CRM & Analyze Workflow

o Manage Integration Project between Mobile Application apps for Technician (Android) and ERP ACMS system

o Manage Integration Project between ACCPAC Software and ERP ACMS system

o Manage & Monitor IT Operational

o Manage Website Traffic, Content Management System & Google adwords Advertising

o Manage Knowledge Management

o Manage & Make Sure Call Center is Running Well

o Manage Hardware, Software, Network (AP/Wifi, WAN, LAN, Routing Mikrotik, Fibre Optic, Proxy, Security Device & System, FTP Server, etc)

o Manage Lisences (Windows/Server/Software Licence) & IT Asset, PABX & Billing

o Manage & Maintain Administration Secure Door & Attendance Device & IP Telephone POE

o Manage Mail Server Kerio Connect & Hosting

o Manage SLA Call Center

o Manage IT Team (SLA, Recruit, Training, Assessment) & System Up

o Manage Helpdesk Support

o Make Sure SMS Gateway is Running Well

o BCP Planning & Testing (Backup & Disaster Recovery)

Jobdesk Business Management:

o Take Over Repair Cassette Business Development

o Analyst The Competitors Products & Price

o Build & Maintain Relationship with Client and Third Party

o Find The Competitive Partner For Third Party Repair

o Sell Security Seals Products

o Reporting to BOD

Jobdesk IT Solution & Services Manager :

o Manage PreSales and PostSales IT Solution Product

o Follow up Customer to Use Our IT Solution Product

o Helping Implementation IT Solution Product

o Maintain & Training SDMS ATM EJ

o Help Customer to Analyze their needs

o Maintain & Handle Customer Care

o Find and Research for new Technology for Prospect Banking Security

o Make sure PoC (Proven Concept)is running well

o Manage PM (Preventive Maintenance) & Problem for SDMS Software

Main Business : Food Bakery Retail

- Handle Troubleshooting

- Installing Computer & Server

- Maintain Server & Database

- Make Project software

- Make Report Monthly

- Manage Website Content & SOP

- Handle Digital Social Media(Facebook, Twitter, Google Adwords, Pay for Online Questionnaire) & E-Customer Service

- Manage Keywords Google Adwords

- Evaluate & Analyze Holland Bakery Online Store Website Project & Online Transaction

- Manage Project Ecommerce Online Store & Online sales

- Manage Hardware, Software, Network

- Analyzing, Develop and ensuring the effectiveness of ERP

- Manage IT Team

- Manage Schedule Project IT

- Decision Maker of New IT Equipment

- System Administrator (Manage Access Rights, Analyzing Company Requirement,Group Policy, etc)

- Setup New Branches Network

- Email Blasting, Newsletter

- Training User

- Configure, monitor, and maintain email applications or virus protection software

Main Business : Retail Fashion Department Store

- Maintain Server & Computer, Networking, Hardware (All Infrastucture)

- Manage Hardware, Software, Network (AP/Wifi, WAN, LAN, Routing Mikrotik, Fibre Optic)

- Manage Lisences (Windows/Server/Software Licence) & IT Asset, PABX & Billing

- Manage IT Project & Schedule

- Manage & Setup Promotion Event Infrastructure

- Manage Email Server Mdaemon

- Maintain ERP SAP Business One (B1)

- Make some Project CRM System

- Technical Support

- Manage & Maintain POS

- Patching, Update AV, etc

- Making Report

- Handle TVC Video & Design

- Helping Promotion Activities

• Company Overview: Main Business: Automotive
• Troubleshooting & Technical Support
• Installing Computer
• Maintain Server & Database
• Make Some Project software
• Ensuring the effectiveness of SOLOMON IV
• Handle Pabx & Door Access Controller
• Handle HRIS
• Main Business: Automotive