Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Indriantie Triyanto

Indriantie Triyanto

Experienced Sales And Account Manager
Jakarta

Summary

Experienced and passionate professional specializing in sales, business development, and partner management within the technology sector. Firm believer in the power of people and achieving success through collaborative teamwork. Demonstrates leadership by example and maintains an open-minded approach when working with others. Proven track record in engaging with Private and Conglomerate Enterprises as well as Public State Owned Companies. Expertise spans across diverse industries including Oil & Energy, Telecommunications, Broadcast & Media, Commercial Business, and Banking sectors.

Overview

20
20
years of professional experience
1
1
Certification
1
1
Language

Work History

Senior Customer Success Account Manager

Microsoft
12.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Boosted client retention by developing and implementing comprehensive account management strategy.

Senior Sales Manager of Oracle Fusion Applications

Oracle
07.2024 - 12.2024
  • As a Senior Sales Manager of Oracle Fusion Applications, I responsible for developing and executing strategic sales plans, cultivating strong client relationships, and achieving revenue targets within my assigned territory or market segment which are Financial Services, Enterprise and Conglomerate Companies.
  • Develop and implement strategic sales plans to achieve revenue targets and expand market share for Oracle Fusion Applications.
  • Identify and pursue new business opportunities within the designated territory or industry vertical, focusing on key accounts and strategic partnerships.
  • Build and maintain strong relationships with senior executives, decision makers, and influencer's within target organizations.
  • Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expand sales opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborate closely with internal teams including marketing, pre-sales, and partners to ensure alignment and support in achieving sales objectives.
  • Stay informed about industry trends, competitive landscape, and customer needs to effectively position Oracle Fusion Applications and drive value-based selling.
  • Negotiate contracts and agreements with customers, ensuring terms are favorable and aligned with company policies and objectives.
  • Monitor and analyze personal sales performance metrics, pipeline activity, and forecasts to track progress and identify areas for improvement.

Senior Sales Manager of Oracle Fusion HCM

Oracle
09.2023 - 06.2024
  • As a Product Sales Specialist of Oracle Fusion Human Capital Management solution, with key responsibilities:
  • Develop and execute strategic plans to achieve sales targets for Oracle Fusion HCM solutions.
  • Demonstrate in-depth knowledge of Oracle Fusion HCM capabilities, features, and benefits to effectively address client needs and pain points.
  • Build and maintain strong relationships with key stakeholders, including C-level executives and decision-makers, to understand their business objectives and position Oracle Fusion HCM as the optimal solution.
  • Identify and qualify sales opportunities, lead product demonstrations, and articulate the value proposition of Oracle Fusion HCM through tailored presentations and proposals.
  • Partner with internal teams, including pre-sales consultants, marketing, and customer success, to ensure seamless customer onboarding and satisfaction.
  • Stay informed about industry trends, competitor activities, and market conditions to adjust sales strategies accordingly and maintain a competitive edge.
  • Manage and report on sales pipeline and activities using CRM tools, ensuring accurate forecasting and attainment of sales targets.
  • Project: Expansion HCM Solution in Dexa Medica - USD 100,000 (Feb 2024)
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.

Client Solution Manager

Oracle
12.2021 - 09.2023
  • Company Overview: As part of Oracle Consulting Service Line of Business.
  • As sales representative in Indonesia Territory.
  • Delivered exceptional client solutions by identifying and addressing customer pain points, developing tailored strategies, and implementing effective action plans.
  • Navigated challenging situations confidently by utilizing expert negotiation skills to reach mutually beneficial resolutions for all stakeholders involved.
  • Identifying client needs and suggested appropriate services to enhance client experience.
  • Increasing or doing up sell in existing client by researching competitive advantage while targeting prospective client needs.
  • Collaborate and develop engagement with partners to increase cumulative advantage to gain customers.
  • Orchestrating several departments both internal and external to achieve goals.
  • Handling complex environment and need to provide accurate information in order to support management in deciding policies.
  • As part of Oracle Consulting Service Line of Business.
  • Focus Accounts: Telkomsel (part of Telkom Group), Pertamina Group, Bank Mandiri, CIMB Niaga, Chubb Insurance
  • Proudest Project: Postpaid Reflux Order (PRO) in Telkomsel - USD 1,000,000 (May 2023)

Business Development Manager

SAGlobal
09.2020 - 12.2021
  • As Business Development Manager, my responsibility is developing Architect/Engineering/Construction (AEC)'s market in Indonesia.
  • Introducing AEC360 and Project360 solutions as Intellectual Property and unique solution from SAGlobal. Which develop based on Microsoft Dynamics solutions, and its become a powerful tool for AEC's specific Industry.
  • Focus Account: Surya Semesta, Vin+

Business Development Manager

PT. Trimitra Sistem Solusindo
01.2020 - 07.2020
  • Company Overview: PT. Trimitra Sistem Solusindo is an IT consultant company - implementation partner of SAP and Salesforce.com.
  • Lead a Sales Departments that consist of 4 (four) Sales Executives.
  • Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Communicating new product developments to prospective clients.
  • Overseeing the Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Writing reports.
  • Maintain good working relationship with principals (SAP and Salesforce.com).
  • PT. Trimitra Sistem Solusindo is an IT consultant company - implementation partner of SAP and Salesforce.com.

Country Sales Manager

VIZRT
07.2017 - 01.2020
  • Company Overview: VIZRT is a product principal/owner of broadcast solution for design, automation (of broadcast production), digital media solutions.
  • As Country Sales manager, I am leading Indonesia's Office that consist of Marketing, Design and Technical Department Team.
  • Develop Business, increase revenue, achieving target that assign for Indonesia region.
  • Collaborated with internal departments to streamline processes, resulting in improved customer satisfaction and retention rates.
  • Create new market penetration strategyby conduct and monitoring marketing activities (event, training/basic education, demos, etc). Report to South East Asia (SEA) Director.
  • Partner Management, asses and develop new partner, assist partner to support revenue commitment.
  • Manage limited resource (human resource, hardware, and budget) for Indonesia.
  • Collaborate with Asia Pacific (APAC) team for manage technical pre-sales, project management, and delivery (for specific products).
  • VIZRT is a product principal/owner of broadcast solution for design, automation (of broadcast production), digital media solutions.
  • Focus Accounts: CT Corp (TransTV, Trans7, CNNIndonesia, CNBCIndonesia), Media Nusantara Cipta (RCTI, MNCTV, GlobalTV, Sindo, iNews), Surya Citra Media (SCTV, Indosiar, O Channel), BeritaSatu TV, TVOne, ANTV, KompasTV, Rajawali TV (RTV).
  • Jakarta Governor Office (Marcom division), TelkomTV
  • Proudest Project: CNBC Indonesia - USD 1,100,000 (2018)
  • Succeed Partner Development: Berca Hardaya Perkasa as New Partner of VIZRT

Senior Account Manager

PT. XL Axiata
05.2016 - 07.2017
  • Part of Business Solution Department, with product solutionis connectivity (MPLS, VSAT and Corporate User Group) and IoT.
  • Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Communicating new product developments to prospective clients.
  • Manage and maintain existing customers.
  • Do up sell product and service in existing customers.
  • Making reports of achievement and estimation of sales progress.
  • Focus Accounts: Pertamina Group, Medco Group, Sinarmas Mining Group (Berau), Petronas.
  • Proudest Project: Amman Mineral (Medco Group)

Senior Account Manager

PT. Mitra Integrasi Informatika
01.2016 - 05.2016
  • Company Overview: PT. Mitra Integrasi Informatika is an IT consultant company, affiliate with Metrodata Group.
  • Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Communicating new product developments to prospective clients.
  • Manage and maintain existing customers.
  • Do up sell product and service in existing customers.
  • Making reports of achievement and estimation of sales progress.
  • PT. Mitra Integrasi Informatika is an IT consultant company, affiliate with Metrodata Group.
  • Focus Account: Garuda Indonesia

Business Manager

PT. Mitra Integrasi Informatika
07.2014 - 01.2016
  • Company Overview: PT. Mitra Integrasi Informatika is an IT consultant company, affiliate with Metrodata Group.
  • As Business Manager, I am people manager who lead a sales department of 4 (four) sales staff.
  • Part of Commercial Business Division with focus accounts were on Private Owned Company - Middle to Enterprise Segment.
  • Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Communicating new product developments to prospective clients.
  • Overseeing the Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Make reports and progress achievement of department to be presented on weekly division meeting.
  • Manage and maintain relationship with all principals that relate to opportunities and projects.
  • PT. Mitra Integrasi Informatika is an IT consultant company, affiliate with Metrodata Group.
  • Focus Segment: Conglomerate/Private Companies

Account Manager

PT. Mitra Integrasi Informatika
08.2009 - 07.2014
  • Company Overview: PT. Mitra Integrasi Informatika is an IT consultant company, affiliate with Metrodata Group.
  • As Individual Contributor, I am identifying sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Communicating new product developments to prospective clients.
  • Manage and maintain existing customers.
  • Do up sell product and service in existing customers.
  • Making reports of achievement and estimation of sales progress.
  • PT. Mitra Integrasi Informatika is an IT consultant company, affiliate with Metrodata Group.
  • Focus accounts: United Tractors (UT), Pamapersada Group, Media Nusantara Citra (MNC Group), SCTV, Epson Indonesia, etc.
  • Proudest Project: 1. Indonesia Epson Industry - USD 7,000,000 (2010-2012); Cisco network and DC - DRC project 2. Pamapersada Group - USD 750,000 (2009-2011); consultancy and BMC Remedy 3. MNC Group - Oracle EBS (2011)

Marketing Executive

PT. Infotech Solutions
08.2005 - 08.2009
  • Company Overview: PT. Infotech Solutions is a software in-house company produce Broadcast Management System Software for Media Industry. Partner with VIZRT, it sells total solutions for broadcast solutions.
  • Do sales and marketing activities.
  • Identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Communicating new product developments to prospective clients.
  • Manage and maintain existing customers.
  • Do up sell product and service in existing customers.
  • Making reports of achievement and estimation of sales progress.
  • PT. Infotech Solutions is a software in-house company produce Broadcast Management System Software for Media Industry. Partner with VIZRT, it sells total solutions for broadcast solutions.
  • Focus Accounts: RCTI, TPI TV, SCTV

Education

Bachelor of Economic - Marketing Management

University of Indonesia

Diploma - Agribusiness Management

Bogor Agricultural University

Skills

  • Strategic account development
  • Cross-functional teamwork
  • Client service optimization
  • Business development strategy
  • Professional networking
  • Proficient in contract negotiation
  • Revenue enhancement
  • Sales proficiency
  • Team leadership
  • Collaborative skills enhancement
  • Goal-oriented planning
  • Sales strategy development

Certification

Loop Certified Professional Coach - ICF Level 1 Accredited Coaching Education, Jakarta, 07/01/24, Present, Completed +60 hours of coaching education in one of ICF Accredited Coaching Education.

Interests

Arts: Painting and Poetry

Sports: Run, Yoga and Strength training

Rider of Big Bike Motorcycle

Timeline

Senior Customer Success Account Manager

Microsoft
12.2024 - Current

Senior Sales Manager of Oracle Fusion Applications

Oracle
07.2024 - 12.2024

Senior Sales Manager of Oracle Fusion HCM

Oracle
09.2023 - 06.2024

Client Solution Manager

Oracle
12.2021 - 09.2023

Business Development Manager

SAGlobal
09.2020 - 12.2021

Business Development Manager

PT. Trimitra Sistem Solusindo
01.2020 - 07.2020

Country Sales Manager

VIZRT
07.2017 - 01.2020

Senior Account Manager

PT. XL Axiata
05.2016 - 07.2017

Senior Account Manager

PT. Mitra Integrasi Informatika
01.2016 - 05.2016

Business Manager

PT. Mitra Integrasi Informatika
07.2014 - 01.2016

Account Manager

PT. Mitra Integrasi Informatika
08.2009 - 07.2014

Marketing Executive

PT. Infotech Solutions
08.2005 - 08.2009

Diploma - Agribusiness Management

Bogor Agricultural University

Bachelor of Economic - Marketing Management

University of Indonesia

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Indriantie TriyantoExperienced Sales And Account Manager