Administration
Innocenthya Tygra Patriot
Customer Service
Jakarta Timur,DKI Jakarta
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Experienced Customer Service with over 3 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Premium
PT Shopee International Indonesia
Jakarta Selatan, DKI Jakarta
08.2021 - 06.2022
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 25%.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Customer Experience Agent
PT Grab Teknologi Indonesia
Jakarta Selatan, DKI Jakarta
03.2018 - 03.2021
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 20%.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor Of Science - Biology
Sriwijaya University
Palembang 08.2013 - 04.2017
Skills
Customer service and care
Interests
Data Entry
Timeline
Customer Service Premium
PT Shopee International Indonesia
08.2021 - 06.2022
Customer Experience Agent
PT Grab Teknologi Indonesia
03.2018 - 03.2021
Bachelor Of Science - Biology
Sriwijaya University
08.2013 - 04.2017
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