Inosensius Braminto
Food & Beverage
Indramayu
Summary
Proven leader and strategic thinker, adept in business planning and customer relations, with a track record of establishing strong brand loyalty at Rumah Khoepi Mr Ino. Excelled in operational planning and teamwork, significantly enhancing customer satisfaction and financial performance. Skilled in navigating complex challenges to achieve tangible results.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Entrepreneur
Rumah Khoepi Mr Ino
Indramayu , West Java
2017.05 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
Supervisor of Operations
Four Points Hotel Bandung
2015.11 - 2017.04
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Assistant Restaurant Manager
Westin Hotel Nusa Dua Bali
2013.06 - 2015.07
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Analyzed daily sales figures and developed strategies to increase sales.
Education
Bachelor of Arts - Hospitality & Events
Swiss Hotel Management School
Switzerland 2001.04 -
Skills
Customer Relations
Operational planning
Strategic Thinking
Business Planning
Customer Relations
Languages
Indonesian
Native language
English
Advanced
C1
Certification
Barista Certificate
Timeline
SCA Roasting Certificate
2019-08
Entrepreneur
Rumah Khoepi Mr Ino
2017.05 - Current
Barista Certificate
2017-03
Supervisor of Operations
Four Points Hotel Bandung
2015.11 - 2017.04
Assistant Restaurant Manager
Westin Hotel Nusa Dua Bali
2013.06 - 2015.07
Bachelor of Arts - Hospitality & Events
Swiss Hotel Management School
2001.04 -
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