Intan Gandhini Putri
Business Strategy Officer
Jakarta,JK
Summary
Dynamic business strategist with a proven track record at PT Bank Mandiri (Persero) Tbk, excelling in strategic planning and collaborative teamwork. Enhanced customer satisfaction and branch performance through innovative sales strategies and effective relationship management. Skilled in risk assessment and report writing, driving operational improvements and fostering a culture of excellence.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Officer Business Strategy
PT Bank Mandiri (Persero) Tbk
Jakarta, Jakarta
05.2025 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Branch Sales Manager
PT Bank Mandiri (Persero) Tbk
Malang, East Java
10.2024 - 05.2025
- Resolved customer complaints to maintain high level of satisfaction.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
Branch Manager
PT Bank Mandiri (Persero) Tbk
Malang, East Java
08.2018 - 10.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Operations Manager
PT Bank Mandiri (Persero) Tbk
Malang, East Java
03.2015 - 08.2018
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
Customer Service Officer
PT Bank Mandiri (Persero) Tbk
Malang, East Java
03.2013 - 08.2015
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Bachelor of Management - Economics
Brawijaya University
Malang 06.2008 - 06.2012
Skills
Work coordination
Collaborative teamwork
Report writing
Emergency management facilitation
Strategic planning
Community relation
Risk assessment
Reporting and documentation
Timeline
Officer Business Strategy
PT Bank Mandiri (Persero) Tbk
05.2025 - Current
Branch Sales Manager
PT Bank Mandiri (Persero) Tbk
10.2024 - 05.2025
Branch Manager
PT Bank Mandiri (Persero) Tbk
08.2018 - 10.2024
Branch Operations Manager
PT Bank Mandiri (Persero) Tbk
03.2015 - 08.2018
Customer Service Officer
PT Bank Mandiri (Persero) Tbk
03.2013 - 08.2015
Bachelor of Management - Economics
Brawijaya University
06.2008 - 06.2012