Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
I Putu Oka Satrya Kumala

I Putu Oka Satrya Kumala

Service Manager
Denpasar Utara

Summary

Dynamic and results-driven manager with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment consistently drives positive outcomes for organizational success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance. Strategic thinker dedicated to fostering a collaborative work environment that inspires teams to achieve their highest potential.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Service Manager

Fu House, Seminyak
Seminyak, Bali
08.2025 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Monitored service staff performance and provided feedback for improvement.

Service Manager

Project Black
Canggu, Bali
02.2022 - 08.2025
  • As Team Opening of two successfully restaurant ( Skool Kitchen, Numero Quattro)
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Floor Captain

Bikini Restaurant
Seminyak, Bali
02.2018 - 09.2020
  • Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
  • Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
  • Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.

Butler

7 KRASOK Ltd. Moscow
Moscow, Russia
12.2013 - 10.2017
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Prepared meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
  • Conducted regular inventory checks on household items, addressing any discrepancies promptly to avoid shortages or overstocking issues.

Restaurant Waiter

CONDRAD,Bali
Nusa Dua, Bali
07.2012 - 01.2013
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Restaurant Waiter

Echo Beach House
Canggu, Bali
06.2010 - 09.2012
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Education

Wine

WSET Level 1 By Hatten
Bali, Indonesia
04.2001 -

Food And Beverage Diploma

STIPAR TRIATMAJAYA
Badung, BA
02.2013

Senior High School - Hospitality High School

SMK N 5
Denpasar, BA
01.2011

Skills

Customer service

Relationship building

Customer service management

Problem-solving

Operational efficiency

Employee training and development

Interests

Photography, Sport

Timeline

Service Manager

Fu House, Seminyak
08.2025 - Current

Service Manager

Project Black
02.2022 - 08.2025

Floor Captain

Bikini Restaurant
02.2018 - 09.2020

Butler

7 KRASOK Ltd. Moscow
12.2013 - 10.2017

Restaurant Waiter

CONDRAD,Bali
07.2012 - 01.2013

Restaurant Waiter

Echo Beach House
06.2010 - 09.2012

Wine

WSET Level 1 By Hatten
04.2001 -

Food And Beverage Diploma

STIPAR TRIATMAJAYA

Senior High School - Hospitality High School

SMK N 5

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I Putu Oka Satrya KumalaService Manager