I Putu Oka Satrya Kumala
Service Manager
Denpasar Utara
Summary
Dynamic and results-driven manager with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment consistently drives positive outcomes for organizational success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance. Strategic thinker dedicated to fostering a collaborative work environment that inspires teams to achieve their highest potential.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Service Manager
Fu House, Seminyak
Seminyak, Bali
08.2025 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
Service Manager
Project Black
Canggu, Bali
02.2022 - 08.2025
- As Team Opening of two successfully restaurant ( Skool Kitchen, Numero Quattro)
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated with other departments to maintain streamlined and productive workflow.
Floor Captain
Bikini Restaurant
Seminyak, Bali
02.2018 - 09.2020
- Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
- Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
- Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation.
Butler
7 KRASOK Ltd. Moscow
Moscow, Russia
12.2013 - 10.2017
- Inspected all cleaning and household tasks for alignment with quality standards.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Prepared meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
- Conducted regular inventory checks on household items, addressing any discrepancies promptly to avoid shortages or overstocking issues.
Restaurant Waiter
CONDRAD,Bali
Nusa Dua, Bali
07.2012 - 01.2013
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waiter
Echo Beach House
Canggu, Bali
06.2010 - 09.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Wine
WSET Level 1 By Hatten
Bali, Indonesia 04.2001 -
Food And Beverage Diploma
STIPAR TRIATMAJAYA
Badung, BA02.2013
Senior High School - Hospitality High School
SMK N 5
Denpasar, BA01.2011
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Operational efficiency
Employee training and development
Interests
Photography, Sport
Timeline
Service Manager
Fu House, Seminyak
08.2025 - Current
Service Manager
Project Black
02.2022 - 08.2025
Floor Captain
Bikini Restaurant
02.2018 - 09.2020
Butler
7 KRASOK Ltd. Moscow
12.2013 - 10.2017
Restaurant Waiter
CONDRAD,Bali
07.2012 - 01.2013
Restaurant Waiter
Echo Beach House
06.2010 - 09.2012
Wine
WSET Level 1 By Hatten
04.2001 -
Food And Beverage Diploma
STIPAR TRIATMAJAYA
Senior High School - Hospitality High School
SMK N 5