I Putu Oka Sanjaya Oka
Restaurant Manager
Denpasar
Summary
Dynamic Restaurant Manager with a proven track record at The Apurva Kempinski Bal, excelling in operations management and customer engagement. Expert in staff development and conflict resolution, I consistently enhance service quality and drive customer satisfaction through effective coaching and analytical thinking. Passionate about optimizing business operations for success.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Restaurant Manager
The Apurva Kempinski Bal
06.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Operational Restaurant Manager
Bake My Day Bakery
Jumeirah , United Arab Emirate
01.2023 - 06.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Concepting and produce business marketing plan
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant Restaurant Manager
The Mulia, Mulia Resort and Villa
08.2017 - 05.2019
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Restaurant Supervisor
The Mulia, Mulia Resort and Villa
01.2015 - 01.2017
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Restaurant Captain
The Mulia, Mulia Resort and Villa
08.2012 - 01.2015
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Look after the operational and ensure that each sections was managed well.
Restaurant Supervisor
Tjendana Restaurant
01.2011 - 07.2012
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Education
D 2 - Food And Beverage Supervisory Level
Nikki International Hotel School
Bali, Indonesia 09.2025 - 09.2025
Skills
Staff management and development
Operations management
Customer engagement
Recruitment
Conflict resolution techniques
Business operations expertise
Labor and food cost control
Problem-solving abilities
Coaching and mentoring
Analytical thinking
Certification
First Aider
Timeline
D 2 - Food And Beverage Supervisory Level
Nikki International Hotel School
09.2025 - 09.2025
First Aider
01-2024
Operational Restaurant Manager
Bake My Day Bakery
01.2023 - 06.2023
Restaurant Manager
The Apurva Kempinski Bal
06.2019 - Current
Assistant Restaurant Manager
The Mulia, Mulia Resort and Villa
08.2017 - 05.2019
Restaurant Supervisor
The Mulia, Mulia Resort and Villa
01.2015 - 01.2017
Restaurant Captain
The Mulia, Mulia Resort and Villa
08.2012 - 01.2015
Restaurant Supervisor
Tjendana Restaurant
01.2011 - 07.2012
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