Irene Isabella Tiwatu

Currently, I am working at Hotel Ciputra World Surabaya, a 5-star hotel.
I am responsible for providing excellent service to guests to ensure a pleasant and memorable stay. My duties include collecting guest feedback, taking detailed notes on guest preferences, handling the check-in and check-out processes, and preparing amenities for VIP and birthday guests, among other responsibilities.

What sets my role apart is the increased responsibility I hold as a Duty Manager. I participate in key management meetings such as the Guest Experience Meeting, P&L Meeting, and Morning Briefings with the General Manager and all department heads.

My main responsibility also involves effective communication and coordination with several departments. I liaise with the Housekeeping Department to ensure room readiness, cleanliness, proper facilities, and availability of clean linen. I also work closely with the Engineering Department to monitor their stock and coordinate the repair or replacement of in-room items. Additionally, I communicate with F&B Service and F&B Product teams to ensure that guest preferences—such as dietary restrictions, allergies, or special food requests—are well-prepared and delivered.

I truly enjoy working in a team environment, as it promotes learning, enhances communication, and strengthens collaboration. Through this, I am able to motivate the team to work attentively, efficiently, and with high attention to detail.

During my time working at Hotel Grand Dafam Hotel now The Hotel changed name Morazen Hotel a 4 star hotel, I was responsible for providing excellent service to guests to ensure a pleasant stay. My duties included asking for guest feedback, taking detailed notes on guest preferences, handling the check-in and check-out processes, and preparing amenities for VIP and birthday guests, among other responsibilities.
What set my role apart was the increased responsibility I held as a Supervisor. I attended management meetings such as the Guest Experience Meeting, P&L Meeting, and Morning Briefings with the General Manager and all department heads.
I truly enjoy working in a team, as it allows us to learn from one another, build strong communication, and develop effective collaboration. Through this, I was able to motivate the team to work diligently and pay close attention to detail.

During my time working at Hotel Swiss-Belinn Tunjungan in Surabaya a 3 star hotel, I was responsible for providing excellent service to guests to ensure a pleasant stay. My duties included asking for guest feedback, taking detailed notes on guest preferences, handling the check-in and check-out processes, and preparing amenities for VIP and birthday guests, among other responsibilities,etc.

I held significant responsibilities as a secretary and administrative staff at big trading company in indonesia. I including preparing employee salary records, summarizing office expenses, handling office supply purchases, scheduling meetings for my supervisor, preparing various reports, and ensuring that all employees received their salaries on time.

During first time i learn in as a trainee in Shangri-la hotel a 5star Hotel. I learned many valuable aspects of the hospitality industry, such as how to provide the best service to hotel guests, how to handle guest complaints through proper recovery procedures, and how to take detailed notes on guest preferences to ensure their needs and likes are well accommodated.