IRFAN HADIYATMA
Tangerang Selatan
Summary
Experienced Senior Service Engineer with over 10 years of expertise in installation, calibration, troubleshooting, and preventive maintenance of Analytical Instruments. Proven ability to optimize instrument reliability, minimize downtime, and deliver comprehensive technical support and user training to ensure consistent performance and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Engineer
PT DKSH Market Expansion Services Indonesia
09.2024 - Current
- Responsible for Technical Services and After Sales Services activity for Malvern Instruments, TA Instruments, Pacific Biosciences (PacBio) and Cytek Product in Indonesia.
Technical Engineer
PT DKSH Market Expansion Services Indonesia
03.2022 - 09.2024
- Responsible for Technical Services and After Sales Services activity for Malvern Instruments, TA Instruments, Pacific Biosciences (PacBio) and Cytek Product in Indonesia.
Technical Service Engineer
PT Indotech Scientific
11.2015 - 01.2022
- Performed installation, calibration, troubleshooting, and preventive maintenance of Analytical Instruments from Hitachi High Tech, Teledyne Leeman and Tekmar, Precisa, and NuAire, minimizing downtime through rapid fault resolution, technical documentation, and user training support.
Education
Associate degree - Industrial Electronics Technology
Polytechnic State of Jakarta
Depok, Jawa Barat08.2015
Skills
- Analytical Instruments Maintenance & Troubleshooting
- Installation & Calibration
- Preventive Maintenance Planning & Execution
- Electrical and Mechanical Diagnostics
- Instrument Networking and Software Configuration
- Laboratory Equipment Validation & Qualification (IQ/OQ/PQ)
- Fault Isolation and Root Cause Analysis
- Technical Documentation & Engineering Reports
- Technical Training & Knowledge Transfer
- Customer Support (Onsite & Remote Assistance)
- Cross-functional Collaboration (with global service and logistics teams)
- Time Management & Service Scheduling
- Clear Technical Communication (English & Bahasa Indonesia)
- Service Report Preparation & Budgeting Compliance
- Preventive Maintenance Scheduling
- Instrument Performance Data Analysis
- Spare Part & Warranty Claim Coordination
Certification
- Training Course in Scion, Bruker SQ & TQ GC MS, Scion Instruments China - 13 April - 21 April 2016
- Freeze Dryer Service Training Course, SP Scientific America - May 2016
- Hitachi UV Vis Spectrophotometry Operation and Service Training, Techcomp (Singapore) Pte Ltd - 25 - 26 July 2016
- Hiranuma Titrator Operation and Service Training, Techcomp (Singapore) Pte Ltd - 6 - 7 November 2017
- Operation & Service Training for Hitachi Fluorescence Spectrophotometer, Techcomp (Singapore) Pte Ltd - 1 November - 2 November 2018
- Service Training Purge & Trap - Atomx XYZ/Lumin/Aquatek LVA Headspace – HT3/Versa, Teledyne Tekmar America - 29 Juli - 1 August 2019
- Service Training TOC Fusion / Torch / Lotix-TN / LSS, Teledyne Tekmar America - 5 - 9 August 2019
- Teknik Analisis Spektrofotometer UV VIS berbasis Kompetensi, BNSP - 13 - 14 August 2020
- Biorisk management for laboratories and other related organisations Based on SNI ISO 35001 : 2019, Indonesian Society for Quality - 19 September 2020
- Training Teknik Kalibrasi dan Ketidakpastian Alat Ukur Enclosure, PT Cakra Indonesia - 27 September 2021
- Training Teknik Kalibrasi dan Ketidakpastian Anak Timbangan, PT Cakra Indonesia - 4 October 2021
- Service Training Differential Scanning Calorimeters, Thermogravimetry Analyzer, and Dynamic Mechanical Analyzer, TA Instruments Singapore - 2022
- Service Training Rheometer Testing Product: Moving Die Rheometer, TA Instruments Malaysia - 2023
- Field Service Engineer Training Long Read Sequencing Revio and Sequel IIe, PacBio Singapore - 2023
- Field Service Engineer Training for Aurora Flowcytometry, Cytek Singapore - 2024
- Field Service Engineer Training for Short Read Sequencing Onso, PacBio Singapore - 2024
- Field Service Engineer Training for Long Read Sequencing Vega, PacBio Singapore - 2025
Timeline
Senior Technical Engineer
PT DKSH Market Expansion Services Indonesia
09.2024 - Current
Technical Engineer
PT DKSH Market Expansion Services Indonesia
03.2022 - 09.2024
Technical Service Engineer
PT Indotech Scientific
11.2015 - 01.2022
Associate degree - Industrial Electronics Technology
Polytechnic State of Jakarta