Summary
Work History
Education
Skills
Phone
Salaryexpectation
Personal Information
Hobbies: Travelling and trying out different cuisines
Timeline
Receptionist
Irina Mathilda

Irina Mathilda

Jakarta

Summary

Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in insurance industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Work History

Secretary to the Agency Director

PT. Axa Financial Indonesia (Insurance Agency)
4 2012 - Current
  • Manage the general correspondences for the Agency Director
  • Manage appointments and meetings for the Agency Director
  • Do all the paperwork and administrative work in related with the applications of insurance policies
  • Communication with the claim department if there is any claim from clients and follow up until the claim is paid off
  • Make monthly clients reports
  • Arrange travel documents for the Agency Director
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Secretary to the Director and Procurement Officer

PT. Rangga Mas Gading (Trading Company)
01.2010 - 03.2011
  • Manage the general correspondence for the Director
  • Manage appointments and meetings for the director
  • Make monthly reports to the director
  • Correspondence with principal clients abroad related to client requests such as specification, time of readiness, delivery and quantity
  • Helps procurement supervisor to prepare project proposals
  • With procurement supervisor responsible for ensuring the documents necessary to maintain the corporation are filed
  • Seek forwarder to be appointed for the shipment of goods from principal clients abroad then discuss it with the director as decision maker
  • Follow and follow up the process of shipment of goods from departure to arrival of goods at the destination.

Academic Coordinator

Freelance Language Service (English Course)
04.2004 - 09.2009
  • Manage and provide a native English Speaker as a teacher to the institutions in the Jakarta area
  • Make teaching schedule for the teachers

Assistant Manager Planning and Customer Service Dept.

adidas Sourcing Ltd. (Indonesia Rep. Office)
10.2002 - 03.2004
  • Support and assist The Planning and Customer Service manager checking each factories capacity, plan and place the orders to each factory and include if any transition model
  • Lead the planning team of each factory with more than one production locations in supplying products according to or exceeding customer expectations
  • Support and assist the Planning and Customer Service Manager in implementing planning process improvement in the responsible Operations Centers
  • Monitor and communicate factors likely to impact delivery performance and improvement actions plan with the stakeholders in the responsible Operation Centers.

Planning and Customer Service Coordinator

adidas Sourcing Ltd. (Indonesia Rep. Office)
01.1994 - 01.2002
  • Communicate with factories to ensure on-time delivery and full fill customer delivery request
  • Report to and communicate with customer service desk in Headquarter - Germany, USA and Hong Kong for special requirement from customer such as adjustment order, special packaging, special labeling, etc
  • Communicate about all shipment and shipping document issues with customer service desk in Headquarter – Germany, USA and Hong Kong such as special documents requirement and L/C
  • Communicate with factories if there is any special requirement and complaint from customer regarding order, shipping document and shipment
  • Issue Document Certificate after checking full set of shipping documents based on LC/Shipping Instructions requirement before factory submits the documents to their bank for bank negotiation
  • Communicate with Consolidators or Freight Forwarder (3PL) in any shipment issues
  • Up date estimate time order complete, shipment or delay in daily, weekly and monthly into adidas Internal Workstation System
  • Monitoring and follow up special project which implemented in factories such as Scan & Pack Project, Special Packing & Labeling and Customized Order.

Export Supervisor

PT. Gema Lapik (Reebok Manufacturer)
01.1993 - 01.1994
  • Supervise and manage 6 export staff to prepare shipping documents before the shipment, arrange shipment trucking/transportation, and prepare shipping documents for bank negotiation after shipment
  • Prepare shipping arrangement based on buyer request (Reebok)
  • Communicate with buyer (Reebok) in regard all shipping and shipping document issues
  • Prepare export report (daily,weekly and monthly) to General Manager.

Import Supervisor

PT. Nagasakti Paramashoes Industry (Nike Manufacturer)
01.1990 - 01.1993
  • Supervise and manage 3 import staff to collect data of the materials which will be imported, prepare a list of the imported material, input the data into the Bapeksta Dept
  • Keuangan (Government) data base to obtain duty-free from Government
  • Submit data the imported materials to Bapeksta Dept
  • Keuangan to obtain the Master List of duty-free from government
  • Prepare paperwork for Bapeksta Dept
  • Keuangan to obtain the import duty refund.

Education

Sarjana Degree - History

Universitas Negeri Sebelas Maret
01.1982 - 04.1989

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Sekolah Menengah Atas Negeri 3
01.1979 - 04.1982

Skills

Proven history of solving complex operational problems and oral communication abilities

Phone

0857 15177112

Salaryexpectation

Negotiable

Personal Information

  • Status: Married
  • Nationality: Indonesia

Hobbies: Travelling and trying out different cuisines

Traveling: 

Passionate about exploring new destinations and immersing myself in different cultures. Have traveled to almost all over my beautiful country Indonesia, gaining a broader perspective and understanding of diverse ways of life.


Culinary Exploration: I am eager to explore local food wherever I travel. Enjoy learning about the various flavors and cooking skills of the places I visit, which stimulate my creativity and adaptability.



Timeline

Secretary to the Director and Procurement Officer

PT. Rangga Mas Gading (Trading Company)
01.2010 - 03.2011

Academic Coordinator

Freelance Language Service (English Course)
04.2004 - 09.2009

Assistant Manager Planning and Customer Service Dept.

adidas Sourcing Ltd. (Indonesia Rep. Office)
10.2002 - 03.2004

Planning and Customer Service Coordinator

adidas Sourcing Ltd. (Indonesia Rep. Office)
01.1994 - 01.2002

Export Supervisor

PT. Gema Lapik (Reebok Manufacturer)
01.1993 - 01.1994

Import Supervisor

PT. Nagasakti Paramashoes Industry (Nike Manufacturer)
01.1990 - 01.1993

Sarjana Degree - History

Universitas Negeri Sebelas Maret
01.1982 - 04.1989

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Sekolah Menengah Atas Negeri 3
01.1979 - 04.1982

Secretary to the Agency Director

PT. Axa Financial Indonesia (Insurance Agency)
4 2012 - Current
Irina Mathilda