Hobbies: Travelling and trying out different cuisines
Timeline
Irina Mathilda
Jakarta
Summary
Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in insurance industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Work History
Secretary to the Agency Director
PT. Axa Financial Indonesia (Insurance Agency)
4 2012 - Current
Manage the general correspondences for the Agency Director
Manage appointments and meetings for the Agency Director
Do all the paperwork and administrative work in related with the applications of insurance policies
Communication with the claim department if there is any claim from clients and follow up until the claim is paid off
Make monthly clients reports
Arrange travel documents for the Agency Director
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained daily report documents, memos and invoices.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Secretary to the Director and Procurement Officer
PT. Rangga Mas Gading (Trading Company)
01.2010 - 03.2011
Manage the general correspondence for the Director
Manage appointments and meetings for the director
Make monthly reports to the director
Correspondence with principal clients abroad related to client requests such as specification, time of readiness, delivery and quantity
Helps procurement supervisor to prepare project proposals
With procurement supervisor responsible for ensuring the documents necessary to maintain the corporation are filed
Seek forwarder to be appointed for the shipment of goods from principal clients abroad then discuss it with the director as decision maker
Follow and follow up the process of shipment of goods from departure to arrival of goods at the destination.
Academic Coordinator
Freelance Language Service (English Course)
04.2004 - 09.2009
Manage and provide a native English Speaker as a teacher to the institutions in the Jakarta area
Make teaching schedule for the teachers
Assistant Manager Planning and Customer Service Dept.
adidas Sourcing Ltd. (Indonesia Rep. Office)
10.2002 - 03.2004
Support and assist The Planning and Customer Service manager checking each factories capacity, plan and place the orders to each factory and include if any transition model
Lead the planning team of each factory with more than one production locations in supplying products according to or exceeding customer expectations
Support and assist the Planning and Customer Service Manager in implementing planning process improvement in the responsible Operations Centers
Monitor and communicate factors likely to impact delivery performance and improvement actions plan with the stakeholders in the responsible Operation Centers.
Planning and Customer Service Coordinator
adidas Sourcing Ltd. (Indonesia Rep. Office)
01.1994 - 01.2002
Communicate with factories to ensure on-time delivery and full fill customer delivery request
Report to and communicate with customer service desk in Headquarter - Germany, USA and Hong Kong for special requirement from customer such as adjustment order, special packaging, special labeling, etc
Communicate about all shipment and shipping document issues with customer service desk in Headquarter – Germany, USA and Hong Kong such as special documents requirement and L/C
Communicate with factories if there is any special requirement and complaint from customer regarding order, shipping document and shipment
Issue Document Certificate after checking full set of shipping documents based on LC/Shipping Instructions requirement before factory submits the documents to their bank for bank negotiation
Communicate with Consolidators or Freight Forwarder (3PL) in any shipment issues
Up date estimate time order complete, shipment or delay in daily, weekly and monthly into adidas Internal Workstation System
Monitoring and follow up special project which implemented in factories such as Scan & Pack Project, Special Packing & Labeling and Customized Order.
Export Supervisor
PT. Gema Lapik (Reebok Manufacturer)
01.1993 - 01.1994
Supervise and manage 6 export staff to prepare shipping documents before the shipment, arrange shipment trucking/transportation, and prepare shipping documents for bank negotiation after shipment
Prepare shipping arrangement based on buyer request (Reebok)
Communicate with buyer (Reebok) in regard all shipping and shipping document issues
Prepare export report (daily,weekly and monthly) to General Manager.
Import Supervisor
PT. Nagasakti Paramashoes Industry (Nike Manufacturer)
01.1990 - 01.1993
Supervise and manage 3 import staff to collect data of the materials which will be imported, prepare a list of the imported material, input the data into the Bapeksta Dept
Keuangan (Government) data base to obtain duty-free from Government
Submit data the imported materials to Bapeksta Dept
Keuangan to obtain the Master List of duty-free from government
Prepare paperwork for Bapeksta Dept
Keuangan to obtain the import duty refund.
Education
Sarjana Degree - History
Universitas Negeri Sebelas Maret
01.1982 - 04.1989
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Sekolah Menengah Atas Negeri 3
01.1979 - 04.1982
Skills
Proven history of solving complex operational problems and oral communication abilities
Phone
0857 15177112
Salaryexpectation
Negotiable
Personal Information
Status: Married
Nationality: Indonesia
Hobbies: Travelling and trying out different cuisines
Traveling:
Passionate about exploring new destinations and immersing myself in different cultures. Have traveled to almost all over my beautiful country Indonesia, gaining a broader perspective and understanding of diverse ways of life.
Culinary Exploration: I am eager to explore local food wherever I travel. Enjoy learning about the various flavors and cooking skills of the places I visit, which stimulate my creativity and adaptability.
Timeline
Secretary to the Director and Procurement Officer
PT. Rangga Mas Gading (Trading Company)
01.2010 - 03.2011
Academic Coordinator
Freelance Language Service (English Course)
04.2004 - 09.2009
Assistant Manager Planning and Customer Service Dept.
adidas Sourcing Ltd. (Indonesia Rep. Office)
10.2002 - 03.2004
Planning and Customer Service Coordinator
adidas Sourcing Ltd. (Indonesia Rep. Office)
01.1994 - 01.2002
Export Supervisor
PT. Gema Lapik (Reebok Manufacturer)
01.1993 - 01.1994
Import Supervisor
PT. Nagasakti Paramashoes Industry (Nike Manufacturer)
01.1990 - 01.1993
Sarjana Degree - History
Universitas Negeri Sebelas Maret
01.1982 - 04.1989
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Sekolah Menengah Atas Negeri 3
01.1979 - 04.1982
Secretary to the Agency Director
PT. Axa Financial Indonesia (Insurance Agency)
4 2012 - Current
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