Summary
Overview
Work History
Education
Skills
Timeline
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Irina Saraswati

Sr. Enablement
Jakarta,JK

Summary

As a Sr. SMTL Enablement at RevoU, I have over two years of experience in managing and optimizing online learning programs in tech and business skills. My core competencies include project and stakeholder management, people development, and problem solving. I am passionate about delivering high-quality education and empowering students to achieve their career goals.

In my current role, I oversee two verticals, Tech Sales and Full Stack Product Management, and collaborate with section managers, team leaders, and instructors to ensure the smooth operation and performance of the classes. I have achieved outstanding results, such as 99.7% of overall OKR for the Tech Sales program and 100% of overall OKR for the Full Stack Product Management course, in 2022. I also leverage my expertise in educational technology platforms to analyze data, identify areas of improvement, and enhance the learning experience for students.

I thrive in dynamic and fast-paced environments, where I can apply my adaptability and problem-solving skills to overcome challenges and deliver exceptional outcomes. I am always eager to learn new skills and explore new opportunities to grow professionally and personally. I would love to connect with you and discuss how I can contribute to your organization's success.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Sr. SMTL Enablement

RevoU
Jakarta, Indonesia
04.2022 - Current
  • Enhanced hiring system, achieving an average SMTL performance rate of 4.95 in FSDM, 4.96 in FSDA and FSPM, surpassing external hires.
  • Developed structured hiring flow, resulting in 45 selected candidates, 24 interviews conducted, and 7 leads passing for SM role.
  • Implemented challenging tests for SM candidates, resulting in accurate grading and identification of high-quality leads.
  • Led Speed Interview initiative, condensing interview period, and conducting hour-long interviews with a maximum of three candidates per day.
  • Improved TL hiring test format, reducing grading time from 1 hour per SM to 30 minutes per SM, enhancing efficiency.
  • Provided valuable training for SMTLs, integrating key factors into performance management criteria, ensuring retention of top-tier talent.
  • Established a firm workflow of performance management for underperforming TLs.

Senior Section Manager for Tech Sales & Full-Stack

RevoU
Jakarta, Indonesia
04.2022 - 08.2022
  • Developed and executed strategic plans to achieve company objectives and improve overall performance.
  • Analyzed production data and prepared reports for senior management.
  • Managed two different verticals, Tech Sales & Full Stack Product Management, and maintained an excellent performance of class stakeholders during the program.
  • Achieved 99,7% of overall OKR for the Tech Sales program, consisting of NPS and Class Satisfaction Rate, through collaboration with 1 Section Manager and 6 Team Leads in 2022
  • Liaised with class stakeholders to deliver an optimized and excellent learning experience through operations and administrative tasks.
  • Supported 9 Section Managers & 36 Team Leaders in the Full Stack Product Management course for 5 consecutive batches in Q1-Q3 2022. Through the collaboration, we achieved 100% of the overall OKR for the Full Stack Product Management program, consisting of NPS and Class Satisfaction Rate.
  • Executed continuous operations during a cohort in Full Stack Product Management, from hiring class support roles for batch preparation to the final administration tasks, for 3 consecutive batches.

Section Manager for FSDM

RevoU
Jakarta, Indonesia
04.2021 - 03.2022
  • Improved user service quality to promote customer loyalty and enhance operations efficiency.
  • Class support: deliver a best-in-class student learning experience
  • TL Supervision: train, lead, and performance management team leads
  • Instructor's performance
  • Frontdesk & Reporting function
  • Class materials and tools, support

Education

Bachelor of Arts - Business

University of Bina Nusantara
Jakarta, Indonesia
08.2010 - 09.2014

Bachelor's Degree - Double Degree - Business

Cologne Business School
Cologne, Germany
08.2013 - 08.2014

Skills

    Project Management

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Timeline

Sr. SMTL Enablement

RevoU
04.2022 - Current

Senior Section Manager for Tech Sales & Full-Stack

RevoU
04.2022 - 08.2022

Section Manager for FSDM

RevoU
04.2021 - 03.2022

Bachelor's Degree - Double Degree - Business

Cologne Business School
08.2013 - 08.2014

Bachelor of Arts - Business

University of Bina Nusantara
08.2010 - 09.2014
Irina SaraswatiSr. Enablement