Irma Peco
Meridian
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
St. Lukes Health System
02.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
Sales Associate
Marshalls TJX Companies
09.2017 - 02.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Met merchandise processing standards and maintained organized and accessible work area.
Caregiver
Touchmark Dementia Care
07.2020 - 11.2020
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with daily personal hygiene.
- Provided ongoing compassionate patient care for each client.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Education
Some College (No Degree) - Communications
College of Western Idaho
Nampa, IDHigh School Diploma -
Rocky Mountain High School
05.2017
Skills
- Reading comprehension skills
- Excellent communication skills
- Merchandising knowledge
- Customer- and service-oriented
- Listening skills
- Reliable and punctual
- Team player mentality
- Customer Support
- Bilingual [Bosnian] and English
- Problem Resolution
- Microsoft Office expertise
- High-energy attitude
- Courteous demeanor
- Medical terminology
- Front desk operations
- HIPAA compliance
- Professionalism and ethics
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
Education and Training
true,other,other
Timeline
Patient Access Specialist
St. Lukes Health System
02.2022 - Current
Caregiver
Touchmark Dementia Care
07.2020 - 11.2020
Sales Associate
Marshalls TJX Companies
09.2017 - 02.2022
Some College (No Degree) - Communications
College of Western Idaho
High School Diploma -
Rocky Mountain High School
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