Mentoring and coaching others
Irvan Cristiansen
Store Manager
Jakarta,
Summary
Experienced Store Manager with a strong track record of managing daily operations, leading teams, and driving sales. Skilled in improving store performance, managing inventory, and delivering great customer service. Strong ability to train and motivate staff, manage budgets, and meet targets. Looking to apply leadership and problem-solving skills in an Area Manager role to oversee multiple stores and help drive business growth.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Store Manager
Starbucks
2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Trained, mentored, and developed staff members, leading to a 15% improvement in employee retention and satisfaction.
- Regularly analyze sales data and customer feedback to identify areas for improvement and develop targeted action plans.
Assistant Store Manager
Starbucks
05.2019 - 08.2019
- Assisted in managing day-to-day store operations, leading a team of 15 employees, and supporting the Store Manager in achieving sales targets.
- Supervised floor staff, handled customer inquiries, and resolved issues to ensure customer satisfaction.
- Led training sessions for new hires and ongoing development for existing staff, improving team performance and sales.
- Managed cash flow and helped with budgeting and forecasting for store operations.
Shift Supervisor
Starbucks
01.2016 - 04.2019
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Education
A.Md. Par - Hospitality Management
Trisakti Institute of Tourism
L. IKPN Bintaro Tanah Kusir No.1 01.2010 - 09.2013
Skills
Certification
Barista Training Program, Starbucks
Interests
Puzzle-solving or strategy games
Exploring diverse cultures
Timeline
Leadership Development Program, Star Trainer
06-2024
Assistant Store Manager
Starbucks
05.2019 - 08.2019
District Coffee Master Certification
07-2017
Shift Supervisor
Starbucks
01.2016 - 04.2019
Barista Training Program, Starbucks
01-2014
A.Md. Par - Hospitality Management
Trisakti Institute of Tourism
01.2010 - 09.2013
Store Manager
Starbucks
2019 - Current
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