Irwin Sugih
Business Student
Taipei
Summary
Final year undergraduate-student in Chinese Culture University, majoring in Global Business. Worked as an operations manager/chef in a chain-restaurant near campus, and active in multiple university organizations. Currently working as a customer service officer in a technology company in Taipei. I'm a hardworking, responsible person who enjoys working in teams, high-pressure environment, and open to new challenges.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Officer
Inforcom Technology Inc.
Taipei
11.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
Operations Manager / Chef
12.2020 - 09.2021
- Manage day‑to‑day operations of the restaurant; actively engaging with customers, controlling and ordering stock of raw ingredients, ensuring the store’s cleanliness and hygiene at all times, monitoring new trainees performance, managing the restaurant during rush hours.
Education
Bachelor of Arts - Global Business
Chinese Culture University
Taipei, Taiwan 09.2020 - Current
Skills
Microsoft Officeundefined
Timeline
Customer Service Officer
Inforcom Technology Inc.
11.2022 - Current
Operations Manager / Chef
12.2020 - 09.2021
Bachelor of Arts - Global Business
Chinese Culture University
09.2020 - Current
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