Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Bowland

Nampa

Summary

I am a determined and goal-oriented professional with excellent time management and problem-solving skills. I am known for my reliability and adaptability, with swift capacity to learn and apply new skills to any type of environment! I am committed to using these qualities to drive team success and contribute to organizational as well as personal growth!

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Frank Torrez
09.2024 - 02.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Agent

Brooke Ash
01.2024 - 03.2024
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Banquet Server

Cavan Scott
10.2023 - 12.2023
  • Bussing, Serving, Event set up, Event catering, Served alcohol
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.

Front Desk Agent

Brenda Haro
10.2021 - 08.2022
  • Managed front desk operations for a large hotel, deceasing wait times and increasing customer satisfaction daily
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Trained new staff members in customer service techniques and hotel operations.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.

Cashier Trainer/Guest Greeter

Joni/Mari
10.2021 - 08.2022
  • Managed orders and transactions on a POS system
  • Trained new employees by providing knowledge of specific store tasks, policies and goals
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment
  • Helped customers complete purchases, locate items, and join rewards programs
  • Cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers

Education

High School Diploma -

Nampa High School
203 Lake Lowell Ave
05-2023

Skills

  • Customer service
  • Strong teamwork
  • Patience and empathy
  • Strong work ethic
  • Guest services
  • Food service
  • Problem-solving skills
  • Cash handling
  • Cleanliness maintenance
  • Reliability and punctuality
  • Time management
  • Workplace safety

Timeline

Front Desk Agent

Frank Torrez
09.2024 - 02.2025

Front Desk Agent

Brooke Ash
01.2024 - 03.2024

Banquet Server

Cavan Scott
10.2023 - 12.2023

Front Desk Agent

Brenda Haro
10.2021 - 08.2022

Cashier Trainer/Guest Greeter

Joni/Mari
10.2021 - 08.2022

High School Diploma -

Nampa High School

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Isabella Bowland