Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ise Soliah

Ise Soliah

Operation Manager
Jakarta

Summary

Dynamic Production Manager at Indo Abadi (DaBao) with a proven track record in production planning and team development. Enhanced productivity by identifying bottlenecks and implementing solutions, achieving significant operational improvements. Skilled in quality control and project management, fostering a collaborative environment to drive continuous improvement and exceed targets.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Production Manager

Indo Abadi (DaBao)
07.2023 - Current
  • Resolved issues quickly to maintain productivity goals.
  • Managed internal operational standards and productivity targets.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.

Sales Representative

Indo Abadi (DaBao)
02.2023 - 07.2024
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Restaurant Cashier

Happy Sheep Restaurant (Maknala Group)
02.2022 - 02.2023
  • Assisted in menu knowledge training for new employees, contributing to improved team performance.
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.

Customer Greeter

Happy Sheep (Maknala Group)
02.2022 - 02.2023
  • Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
  • Maintained cleanliness of reception area to provide a pleasant environment for visitors.
  • Developed strong relationships with repeat customers, fostering loyalty and brand affinity through personalized interactions.
  • Implemented innovative strategies to streamline the greeting process, enhancing overall efficiency.

Sales Administration Officer

Snack Ervan (Perisai Group)
03.2022 - 11.2022
  • Spearheaded the creation of detailed reports on weekly sales performance for management review and decision-making purposes.
  • Consistently exceeded departmental goals for on-time delivery of orders by closely monitoring the order fulfillment process and proactively addressing any potential bottlenecks.
  • Assisted in the development of training programs for new hires, ensuring a smooth onboarding process.
  • Identified areas for improvement within the sales administration department by conducting periodic audits of processes and procedures in place.

Server /Restaurant Server

Shu Guo Yin Xiang Restaurant
03.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.

Front End Retail Cashier

SOGO Department Store
10.2018 - 01.2020
  • Displayed thorough knowledge of current promotions and discounts when interacting with customers which helped boost sales numbers.
  • Enhanced customer satisfaction by providing efficient and courteous service during checkout.
  • Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
  • Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
  • Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
  • Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
  • Collaborated with fellow cashiers to maintain adequate change funds throughout the day, minimizing disruptions at the registers.
  • Successfully maintained an accurate record of daily transactions preventing any financial discrepancies.
  • Managed high volume of customers effectively during peak hours maintaining quality service standards.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated POS terminals and cash drawer balancing.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.

Promotional Sales Representative

SOGO Department Store
08.2016 - 07.2018
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Built lasting relationships with customers by offering excellent service, addressing concerns promptly, and remembering preferences for future visits.
  • Identified opportunities for improvement within the store environment by conducting routine walkthroughs and reporting findings back to management for action planning purposes.
  • Managed inventory efficiently by tracking stock levels and placing timely orders for replenishment before running out of popular items.
  • Contributed to store revenue growth through upselling, cross-selling, and suggesting add-on items for customers'' purchases.
  • Increased customer satisfaction by providing personalized product recommendations and tailored shopping experiences.
  • Maintained up-to-date knowledge on product features, pricing, and industry trends to provide accurate information to customers.

Restaurant Cashier

Sagoo Kitchen
03.2012 - 09.2013
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.

Server /Restaurant Waiter

Njun Njan Chinese Restaurant
01.2011 - 11.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server /Food Waiter

Kampung Baso Setiabudi
02.2009 - 03.2010
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for

Education

High School Diploma -

SMAN 1 Lembang
Bandung
02.2004 - 03.2007

Skills

Production planning

Production line management

Team development

Project management

Quality control

Timeline

Production Manager

Indo Abadi (DaBao)
07.2023 - Current

Sales Representative

Indo Abadi (DaBao)
02.2023 - 07.2024

Sales Administration Officer

Snack Ervan (Perisai Group)
03.2022 - 11.2022

Restaurant Cashier

Happy Sheep Restaurant (Maknala Group)
02.2022 - 02.2023

Customer Greeter

Happy Sheep (Maknala Group)
02.2022 - 02.2023

Server /Restaurant Server

Shu Guo Yin Xiang Restaurant
03.2021 - 02.2022

Front End Retail Cashier

SOGO Department Store
10.2018 - 01.2020

Promotional Sales Representative

SOGO Department Store
08.2016 - 07.2018

Restaurant Cashier

Sagoo Kitchen
03.2012 - 09.2013

Server /Restaurant Waiter

Njun Njan Chinese Restaurant
01.2011 - 11.2011

Server /Food Waiter

Kampung Baso Setiabudi
02.2009 - 03.2010

High School Diploma -

SMAN 1 Lembang
02.2004 - 03.2007

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Ise SoliahOperation Manager