Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Ishaan Virani

Boise

Summary

Field Support Engineering Manager with 8 years experience in the semiconductor industry, excelling in customer relations & operations management in metrology & defect inspection. Demonstrated expertise in process development (CVD, CMP, Lithography) & project management. Proven ability to influence senior leadership & drive decisions based on customer insights. A strong track record of problem-solving & quick learning, leading to promotions & recognition within organization. Passionate about leveraging data analytics tools to enhance operational efficiency & customer satisfaction.In current role ,responsibilities include overseeing field support & ensuring service delivery. This position demands blend of technical expertise & customer management.Dynamic leader with extensive experience at KLA-Tencor, adept in project management and team building. Spearheaded initiatives that enhanced customer satisfaction by 30%, leveraging skills in operational reporting and stakeholder communication. Proven track record in implementing process improvements and driving significant cost reductions, embodying a commitment to excellence and innovation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Support Engineering Manager-IV

KLA-Tencor
03.2024 - Current
  • Managed a team of 12 customer support engineers (CSE) and leads specializing in metrology and reticle inspection, over 40 tools in technology development (TD).
  • Supported successful implementation of relocations and upgrades across HVM service BU projects.
  • Implemented process improvements that enhanced overall customer satisfaction ratings by 30% as an average of four quarters.
  • Leveraged business management skill sets to manage operations with regard to P&L, expense management, delivery to entitlement, reporting, warranty conversion (>85%), contract renewal (>80%), closure for billable activity, etc.
  • Served as the interim project manager for local applications within KLA's reticle inspection BU, and facilitated customer CIP requests effectively.
  • Interfaced with technical teams, marketing, and sales to identify opportunities versus the total available market (TAM), helping to grow the EUV inspection business.
  • Achieved record numbers in 2024, for controllable margins (+ 6%), gross margins (+8%) by engaging product support teams for accurate troubleshooting , reduction in field expenses ,optimal service training & accountability.
  • Represented KLA services at Quarterly Business Review (QBR) sessions to highlight critical performance metrics.
  • Contributed to improvement in CAPEX/OPEX savings through strategic field planning and stakeholder engagement.
  • Assisted the director of operations by owning finance forecasting, operational KPIs for quarterly reviews with senior leadership, and managing balanced scorecard metrics (Certification, Parts aging, FOAK, customer sentiment).
  • Conducted data analysis to predict headcount requirements based on system-to-headcount ratios.
  • Implemented procedure revisions, achieving a 10% decrease in CSE errors.
  • Directed customer training programs, contributing to a 15% drop in downtime.


Field Support Engineering Manager- III

KLA-Tencor
01.2023 - 03.2024
  • Oversaw operations of a six-member customer support engineering team, handling more than 25 tools.
  • Facilitated resolution of customer escalations by implementing structured 7-step problem-solving methodology.
  • Strengthened overall team competencies by closing skill deficiencies.
  • Executed report generation through SAP CRM to monitor KPIs, leading to streamlined processes.
  • Attained standards for operational performance metrics, including machine uptime, mean time to repair (MTTR), and mean time between failures (MTBF).

Process Support Engineer-III

Applied Materials
12.2020 - 01.2023
  • Qualified processes for more than 15 CMP tools to drive program success in advanced memory, EMIB, packaging, and photonics.
  • Defined, planned, prioritized, and executed projects to resolve issues: process non-uniformity, defects, and excursions by analyzing customers' metrology data.
  • Aided the proliferation of newer CIP/processes, such as integrated advanced process control, software, and technology-based solutions, through solid presentations.
  • Delivered comprehensive training sessions to customer process teams.
  • Interfaced with marketing, sales, and account technologists to identify and monitor the development of business plans and positioning in the marketplace.
  • Relayed customers' strategic directions and issues to the marketing division.
  • Established project schedules (recipe writing, algorithm optimization, defect classification), and monitored tasks to meet milestones during each phase.


Process Support Engineer-II

Applied Materials
04.2019 - 12.2020
  • Achieved subject matter expert status in specific metal CMP applications to enhance precision in process control.
  • Trained newly hired employee, monitored progress continuously, and assigned tasks accordingly.
  • Enhanced customer satisfaction by addressing tough residual problems, such as dishing and erosion on Copper and Tungsten layers during polishing.


Teaching Assistant

University Of Washington
09.2018 - 03.2019
  • Taught an undergraduate lab on crystal structures, grain estimation, and tensile testing.
  • Implemented hands-on learning. For complex materials science principles (crystallography, Thermodynamics, Phase transformation)
  • Worked one-on-one with special needs students to help navigate through school challenges.

Lab Manager

Micron Research Center
10.2017 - 03.2019
  • Planned, modified, and executed research, procedures, and tests for building a CVD system from the ground up to deposit TiO2 on glass for optical sensing.
  • Designed, manufactured, and optimized hardware/process parameters to develop copper mesh for holding the substrate. Characterized the film using XRD and SEM.
  • Trained new undergraduate and master's students on operating lab equipment, safety, and cleanliness protocols.
  • Managed lab inventory, funding via grants, testing, and troubleshooting equipment.


Manufacturing Engineer

ASML San Diego
06.2018 - 08.2018
  • Adopted a technology to lower costs by replacing the existing module within baking.
  • Design of Experiment (DOE) to engineer a prototype DUV bake station, ensuring higher TPT: Utilized LabVIEW to analyze gas concentration data.
  • Quantified prototype budget and ROI to forecast savings of ~$160k per year.
  • Leveraged partnerships with Astropak to meet quality and tool performance.
  • Identified failure modes in design, performed RCA, documented Special Work Instructions (SWI), and trained cleanroom technicians.
  • Conducted performance and quality tests of chambers to meet product specifications.


Education

Master of Science - Materials Science

University of Washington
Seattle, WA
03-2019

Skills

  • Project management

  • Control plan development

  • Standard operating procedures

  • Coaching and mentoring

  • Process documentation

  • Manufacturing automation

  • Engineering design

  • Microscopy techniques

  • Failure modes and effects analysis

  • 3D printing and additive manufacturing

  • Stakeholder communication

  • Vendor sourcing

  • Operational reporting

  • Design of experiments

  • Personnel management

  • Value stream mapping

  • Statistical process control

  • Equipment management

  • Data interpretation

  • Contract negotiation

  • Business development

  • Financial analysis

  • Team building

  • Public speaking

  • Cross-functional teamwork

  • Cost reduction programs

  • Process development

Certification

  • Six Sigma Certification- LSSGB
  • Project Management professional PMP

Languages

Spanish
Limited Working
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Coding and Programming

Timeline

Field Support Engineering Manager-IV

KLA-Tencor
03.2024 - Current

Field Support Engineering Manager- III

KLA-Tencor
01.2023 - 03.2024

Process Support Engineer-III

Applied Materials
12.2020 - 01.2023

Process Support Engineer-II

Applied Materials
04.2019 - 12.2020

Teaching Assistant

University Of Washington
09.2018 - 03.2019

Manufacturing Engineer

ASML San Diego
06.2018 - 08.2018

Lab Manager

Micron Research Center
10.2017 - 03.2019

Master of Science - Materials Science

University of Washington

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Ishaan Virani