ISHU GOTHALWAL
Jakarta Pusat
Summary
Dynamic professional with a proven track record at IBM Global Process Services, excelling in customer relationship management and curriculum design. Adept at project coordination and assessment creation, I deliver engaging educational experiences while fostering strong client connections. Committed to enhancing student success and client satisfaction through innovative solutions and effective communication.
Overview
11
11
years of professional experience
Work History
Hindi and Arts & Crafts Teacher
Little Angels School
06.2016 - 12.2018
- Delivering and Engaging Hindi lessons to Students based on the curriculum
- Designing and conducting tests and assignments to evaluate students
- Providing hands-on demonstrations to teach students different artistic techniques and the use of various materials
Guest Relationship Executive
Welcome Hotel (ITC group)
06.2013 - 10.2013
- Assisting & attending all guest specially VIP’s
- Briefing them about the hotel & brand name creating awareness, show them different facilities available in hotel & how to avail them
- Filing in up the details of frequent guests in system to create their profile & adding their likes & dislikes to serve them better next time
- Assisting them in any additional request like cab booking, info about local gateways, places to visit etc
Customer Care Executive
IBM Global Process Services
01.2010 - 10.2012
- Worked as a customer care executive with IBM for Citibank Student Loan process
- Assisting students and clients with their queries loans, repayment, registrations, tuition fees, suggesting different ways and helping the students on loan repayments during financial crisis
Assistant Supervisor Grade II
Cambata Aviation Pvt Ltd.
02.2008 - 10.2009
- Company Overview: Dedicated staff for QATAR AIRWAYS
- Assisting passengers to Check-in, handling overboard passes to passengers
- Filling report at the arrival of baggage missing, torn bag & related issues
- Assisting VIP passengers, Infant, First time travellers at ground
- Preparing & posting pre & post flight reports at the end
- Dedicated staff for QATAR AIRWAYS
Guest Relationship Executive
Marvel Realtors
Pune
- Company Overview: Construction firm in Pune
- Main role here was assisting clients visiting office and giving them correct information on the current ongoing projects and convincing them to book the deals
- My role was also to co-ordinate with different internal teams and make sure the job process works smoother
- Sending weekly & monthly reports to GM regarding sales, ongoing progress, complaints handling etc
- Construction firm in Pune
Education
BA -
Delhi University
H.S.C - CBSE course
Govt. Girls Secondary School
New DelhiS.S.C - CBSE course
Govt. Girls Secondary School
New DelhiOne Year Diploma - Aviation Hospitality & Travel Management
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
New DelhiSkills
- Curriculum design
- Artistic techniques
- Classroom management
- Assessment creation
- Project coordination
- Customer relationship management
Weight Kg
57
Complexion
Fair
Eye Sight
Normal
Languages
- English
- Hindi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Height Cm
164
Personal Information
- Hobbies: Interacting with people, Making friends, Listening to music, Reading books
- Husband's Name: Rahul C Panwar
- Date of Birth: 01/27/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Hindi and Arts & Crafts Teacher
Little Angels School
06.2016 - 12.2018
Guest Relationship Executive
Welcome Hotel (ITC group)
06.2013 - 10.2013
Customer Care Executive
IBM Global Process Services
01.2010 - 10.2012
Assistant Supervisor Grade II
Cambata Aviation Pvt Ltd.
02.2008 - 10.2009
Guest Relationship Executive
Marvel Realtors
BA -
Delhi University
H.S.C - CBSE course
Govt. Girls Secondary School
S.S.C - CBSE course
Govt. Girls Secondary School
One Year Diploma - Aviation Hospitality & Travel Management
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
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