Ismu Nandar
Denpasar Utara
Summary
5+ years of experience in Retail After Sales Service, operational excellence, finances, sales and marketing, data science, and people development in retail department. Orchestrate creative and impactful strategies to enhance day-to-day business processes using data research and on-the-ground observations. Leads crucial projects conducting creative problem solving to reach significant business growth and operational excellence in bali. Leads a solid team of 16+ Honda Sales Office Operation to run excellent execution and provide insights to drive strategic business decisions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail After Sales Supervisor
PT. Astra International - Tbk ( Honda Sales Office )
09.2018 - Current
- Perform performance control analysis every month to date at 16 dealers (Astra Honda Authorized Service Station), provide problem identification and corrective action strategies and ensure achievement of 100% after sales service & spare parts targets such as service performance level, service coverage level, unit entry , parts through the service, and parts directly.
- Lead spare parts function such as sales volume, service rate, suggestion order, Stock Level, Rank Part, Run Out Dead Stock, Hotline, warehouse, inventory & pricing.
- Responsible for the customer relationship management ( CRM ) process, especially cross selling unit to after sales sales business, home service, warranty, call center, emergency roadside assistance, customer handling & customer satisfaction
- Creating attractive program every month to increase walk in promotions
- Ensuring the fulfillment of network operational standards both in terms of processes, people & premises
- Ensuring the fulfillment of mechanical quality standards & pit ratio
- Early Month Deploy Strategy to Dealers to increase performance and profitability
- Collaborating with customer groups to make purchases and services with Memorandum of understanding
Education
Bachelor Of Engineering - Telecommunications
Hasanuddin University
Makassar07.2017
No Degree - Telecommunications Engineering
Xidian University China
China02.2017
Skills
- Deep Data Business Analysis
- Financial Analysis
- Project Specialist
- Management Strategic
- People Development
- Retail Operation
- Planning Business Development
- Internet marketing
- Customer Relationship Management (CRM)
- Contract Negotiation
- Team Leadership
- Microsoft Office
Accomplishments
- 2st Winner Astra Motor Quality Convention QCP 2019 - Booking Service Booster With Ads Funneling Pixel (Growth +115%)
- 3st Winner Astra Motor Quality Convention QCP 2020 - Increased UE Walk In Promotional With E-Voucher Service (Growth +1290%)
- 3st Winner Astra Motor Quality QCP Convention 2021 - Boost Recovery Rate Performance Retail Unit Entry & Sales 2020 ( Up To 90% Before Covid )
- 3st Winner Astra Motor Quality QCP Convention 2022 - Boost Crosselling Service To Sales ( Gwt. 26% )
- Runner Up AHM Idea Convention 2020
- 2st Winner ICON 2021
- 2st Winner ICON 2022
- Bronze Kategory OPEXCON 2019
- Regional Candidate 2019, 2020, 2021, & 2022
A. Astra Motor Quality Convention ( AMQC )
B. Innovation Convention Astra Honda Motor ( ICON AHM )
C. Operation Excelence Conference & Award ( Opexcon )
D. Innov Astra
Certification
- Astra Attachment Program - PT Astra International Tbk
- Astra Basic Management Program - PT Astra International Tbk
- Certification Of Internet Marketing - FRAME.CO.ID
- Whitebelt Project Management - SSCX
- Net Quality Income Project Training - SSCX
- Toast Master International Speaker - Toastmasters The Most Outstanding Student - Universitas Hasanuddin
Timeline
Retail After Sales Supervisor
PT. Astra International - Tbk ( Honda Sales Office )
09.2018 - Current
Bachelor Of Engineering - Telecommunications
Hasanuddin University
No Degree - Telecommunications Engineering
Xidian University China
- Astra Attachment Program - PT Astra International Tbk
- Astra Basic Management Program - PT Astra International Tbk
- Certification Of Internet Marketing - FRAME.CO.ID
- Whitebelt Project Management - SSCX
- Net Quality Income Project Training - SSCX
- Toast Master International Speaker - Toastmasters The Most Outstanding Student - Universitas Hasanuddin
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