Ivan Djanuar Tambunan
Summary
Experienced Account Manager with over 7 years of expertise in credit management within top-tier private banking and financial technology sectors, complemented by 2 years in the SaaS industry. Skilled in managing enterprise clients across diverse industries, I excel in resolving customer challenges with a solution-oriented approach. Proven track record of driving client success and ensuring seamless service delivery in highly dynamic environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Sr.Customer Success Manager
Nimbly Technology
05.2024 - Current
- Oversee and manage approximately $35K in Monthly Recurring Revenue (MRR) , consistently meeting and exceeding financial targets.
- Manage portfolio of 10+ enterprise clients across F&B and Retail sectors , ensuring their success and satisfaction.
- Actively drive expansion activities , identifying opportunities to increase client engagement and grow accounts.
- Lead client onboarding processes , ensuring a smooth transition and effective implementation of Nimbly Technology solutions.
- Conduct Quarterly Business Reviews (QBRs) to assess client performance, discuss strategies for future growth, and maintain strong, long-term relationships.
- Deliver continuous value to clients by understanding their needs, providing tailored solutions, and ensuring they achieve their desired outcomes with our products.
- Engage in renewal activities , proactively addressing client concerns, securing renewals, and driving customer retention.
- Manage team to support client success and drive overall performance.
Customer Success Manager
PT Wiz Technology Indonesia (WIZ.AI)
01.2023 - 05.2024
- Manage major enterprise accounts with approximately $25,000 in Monthly Recurring Revenue (MRR) across diverse industries in the APAC region, including Banking, Multifinance, and Peer-to-Peer (P2P) lending.
- Drive usage growth and adoption of solutions, maximizing the value clients derive from the product.
- Report directly to the Head of HQ in Singapore , ensuring alignment with global strategies and objectives.
- Conduct monthly and quarterly business reviews (MBRs and QBRs) to evaluate client success, identify growth opportunities, and strengthen client relationships.
Partnership Account Manager
Midtrans - GoTo Financial
01.2020 - 12.2022
- Manage over IDR ~300 Billion GMV/GTV from assigned strategic merchants, ensuring optimal performance and maximizing revenue.
- Provide comprehensive solutions to partners , addressing both operational and technical issues to enhance the end-to-end payment experience.
- Engage with payment partners to strengthen relationships and drive collaboration.
- Execute cross-selling activities to increase market share and capture more business from competitors.
- Work closely with multiple functions , including engineering, operations, business, and finance, to ensure seamless day-to-day operations.
- Apply technical knowledge of payments infrastructure to effectively support partners and resolve challenges.
- Promoted in 2021 to an individual contributor role, reporting directly to the Head of Sales , showcasing leadership and accountability in driving results.
Emerging Business Relationship Manager
PT Bank OCBC NISP Tbk
02.2016 - 12.2019
- Entered the industry through an intensive 2.5-year management trainee program , gaining a strong foundation in banking and financial services.
- Hunter role : Responsible for the entire sales process, from lead generation and prospecting to closing deals.
- Managed over IDR ~35 Billion in outstanding credit annually across multiple debtors, ensuring portfolio growth and profitability.
- Executed sales and service activities to achieve branch and individual targets, aligning with Emerging Business strategies.
- Conducted thorough analysis of prospective debtors to ensure alignment with the target market and readiness for further processing.
- Planned and organized Community Marketing Events to support branch growth and align with Emerging Business strategies.
Partner Engagement
Midtrans (Gojek Group)
01.2020
- Manage more than 100 partners and more in a variety of areas to ensure the delivery of high-quality services
- Provide a solution to partners, from operational issues to technical issues, to maximize the end-to-end payment experience
- Works closely with multiple functions such as engineering, operations, business and finance on day-to-day activities
Education
Bachelor of Law -
Bandung Law School
08.2011 - 08.2015
Timeline
Sr.Customer Success Manager
Nimbly Technology
05.2024 - Current
Customer Success Manager
PT Wiz Technology Indonesia (WIZ.AI)
01.2023 - 05.2024
Partnership Account Manager
Midtrans - GoTo Financial
01.2020 - 12.2022
Partner Engagement
Midtrans (Gojek Group)
01.2020
Emerging Business Relationship Manager
PT Bank OCBC NISP Tbk
02.2016 - 12.2019
Bachelor of Law -
Bandung Law School
08.2011 - 08.2015
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