Rai Ivan Kristian Elly
Badung
Summary
Personable and dedicated individual with keen eye for detail and strong commitment to providing exceptional service. Possesses understanding of household management and hospitality, adept in tasks such as event planning and inventory control. Aims to create seamless and enjoyable experience for clients through efficient and attentive service.
Overview
17
17
years of professional experience
Work History
Butler at The Haven by Norwegian
Norwegian Cruise Line
02.2024 - Current
- Served as a Butler in The Haven, the luxury suites section of Norwegian Cruise Lines.
- Maintained impeccable cleanliness and organization standards within assigned sections of The Haven, creating a consistently welcoming environment for guests.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Maintained professional yet personable relationship with guests by observing social boundaries and standards of privacy and confidentiality.
- Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
- Organized and coordinated shore excursions, dining reservations, and show bookings for guests and their families, ensuring seamless and enjoyable experiences.
Manager of Operations
The Bohemian Bali
10.2022 - 01.2024
- Worked in matrix management environment with oversight of division-level.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Resident Manager (Reopening Consultation)
The Slow
07.2022 - 09.2022
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Community Experience Manager
Kinship Studio Bali
04.2021 - 06.2022
- Managed 35-60 coworking members daily.
- Received and processed resident payments and updated system account with the latest information.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service
- Actively listen to customers' requests, confirming full understanding before addressing concerns
Manager of Room Operations
The Slow Hotel Canggu
03.2018 - 03.2021
- Leveraged fair evaluation processes, employee reviews, and staff mentoring to drive performance and job satisfaction at all levels.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Coordinated with General Manager on different operational issues and promotional activities.
- Worked flexible hours across the night, weekend and holiday shifts
- Collaborated with team members to achieve target results
E-Commerce Specialist
The Slow Hotel Canggu
10.2016 - 02.2018
- Developed successful online sales operations (increased sales by 3-5% each year) from scratch by establishing and following strategic vision, mission, and operational plans.
- Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Helped customers make accommodations to fit their needs by suggesting different amenities and packages for individual circumstances.
Guest Services Host Supervisor (Butler)
Alila Hotel Seminyak
07.2015 - 06.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Upheld the highest standards of personal grooming, attire, and conduct among all staff members as a role model for professionalism and decorum.
- Enhanced guest experience by anticipating needs and providing personalized, high-quality service.
Assistant Guest Services Manager
Jamahal Private Villa and Spa
11.2014 - 06.2015
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Guest Services Supervisor
Berry Amour Romantic Villas
04.2013 - 11.2014
- Maintained high employee satisfaction and performance with a hands-on and collaborative style.
- Monitored reviews and social networking sites and feeds to respond to questions or complaints.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Trained junior team members in customer service strategies and property policies.
- Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
- Set and managed policies for concierge services and guest relations.
Flight Attendant
Qatar Airways
06.2012 - 04.2013
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Senior Front Office Executive
Dekuta Hotel
10.2011 - 05.2012
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Housekeeping Cleaner
Celebrity Cruises
12.2009 - 10.2011
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
Butler Coordinator
Bali Island Villa and Spa
01.2009 - 12.2009
- Supervised Butler staff of 12 by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Trained service staff on latest policies and procedures.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
Floor Supervisor
Villa Bali Garden Bar and Restaurant Singapore
03.2008 - 09.2008
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Education
Bachelor of Applied Science - Management Business of Hospitality
Triatma Mulya University
Badung10.2020
Diploma - Hospitality Administration And Management
Dhyana Pura Hotel And Tourism Training Centre
Bali, Indonesia08.2006
Skills
- VHP, Realta and OPERA systems knowledge
- Nexudus Platform for Coworking Space
- Training & Development
- Policy and procedure adherence
- First Aid/CPR
- Oral and writing communication
- Team Leadership
- Relationship building
- Staff Management
- Interpersonal Communication
- Business Development
- Conflict resolution
- Managerial experience
- Xero Accounting System
Timeline
Butler at The Haven by Norwegian
Norwegian Cruise Line
02.2024 - Current
Manager of Operations
The Bohemian Bali
10.2022 - 01.2024
Resident Manager (Reopening Consultation)
The Slow
07.2022 - 09.2022
Community Experience Manager
Kinship Studio Bali
04.2021 - 06.2022
Manager of Room Operations
The Slow Hotel Canggu
03.2018 - 03.2021
E-Commerce Specialist
The Slow Hotel Canggu
10.2016 - 02.2018
Guest Services Host Supervisor (Butler)
Alila Hotel Seminyak
07.2015 - 06.2016
Assistant Guest Services Manager
Jamahal Private Villa and Spa
11.2014 - 06.2015
Guest Services Supervisor
Berry Amour Romantic Villas
04.2013 - 11.2014
Flight Attendant
Qatar Airways
06.2012 - 04.2013
Senior Front Office Executive
Dekuta Hotel
10.2011 - 05.2012
Housekeeping Cleaner
Celebrity Cruises
12.2009 - 10.2011
Butler Coordinator
Bali Island Villa and Spa
01.2009 - 12.2009
Floor Supervisor
Villa Bali Garden Bar and Restaurant Singapore
03.2008 - 09.2008
Bachelor of Applied Science - Management Business of Hospitality
Triatma Mulya University
Diploma - Hospitality Administration And Management
Dhyana Pura Hotel And Tourism Training Centre
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